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Examining the application of six sigma in the service exchange
Noone, Breffni M.; Namasivayam, Karthik; Tomlinson, … - In: Managing service quality : MSQ ; an international journal 20 (2010) 3, pp. 273-293
Persistent link: https://www.econbiz.de/10003980800
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Effects of price and user-generated content on consumers' prepurchase evaluations of variably priced services
Noone, Breffni M.; McGuire, Kelly A. - In: Journal of hospitality & tourism research : JHTR ; the … 38 (2014) 4, pp. 562-581
Persistent link: https://www.econbiz.de/10010429829
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Consumer reaction to crowding for extended service encounters
Noone, Breffni M.; Mattila, Anna S. - In: Managing service quality : MSQ ; an international journal 19 (2009) 1, pp. 31-41
Persistent link: https://www.econbiz.de/10009525110
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The effect of price on return intentions : do satisfaction and reward programme membership matter?
Noone, Breffni M.; Mount, Daniel J. - In: Journal of revenue and pricing management 7 (2008) 4, pp. 357-369
Persistent link: https://www.econbiz.de/10003798099
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The moderating effect of perceived spatial crowding on the relationship between perceived service encounter pace and customer satisfaction
Song, Myungkeun; Noone, Breffni M. - In: International journal of hospitality management 65 (2017), pp. 47-46
Persistent link: https://www.econbiz.de/10011738827