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Service quality
Human Resource Management
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ECONIS (ZBW)
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1
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
2
A service climate synthesis and future research agenda
Bowen, David E.
;
Schneider, Benjamin
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 5-22
Persistent link: https://www.econbiz.de/10010356892
Saved in:
3
Perspectives on the organizational context of frontlines : a commentary
Schneider, Benjamin
;
Bowen, David E.
- In:
Journal of service research
22
(
2019
)
1
,
pp. 3-7
Persistent link: https://www.econbiz.de/10012005736
Saved in:
4
The changing role of employees in service theory and practice : an interdisciplinary view
Bowen, David E.
- In:
Human resource management review
26
(
2016
)
1
,
pp. 4-13
Persistent link: https://www.econbiz.de/10011429245
Saved in:
5
A tribute to Dr Pierre Eiglier : a service field founder with timeless service wisdom
Bowen, David E.
- In:
Journal of service management
34
(
2023
)
1
,
pp. 1-9
Persistent link: https://www.econbiz.de/10013537612
Saved in:
6
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
7
Climbing the commitment ladder : the impact on customer commitment of disconfirmation of service expectations
White, Susan S.
;
Schneider, Benjamin
-
1998
Persistent link: https://www.econbiz.de/10000994120
Saved in:
8
Service quality : research perspectives
Schneider, Benjamin
;
White, Susan S.
-
2004
Persistent link: https://www.econbiz.de/10001790593
Saved in:
9
Climate strength : a new direction for climate research
Schneider, Benjamin
;
Salvaggio, Amy Nicole
;
Subirats, Montse
-
2007
Persistent link: https://www.econbiz.de/10003595629
Saved in:
10
Service attribute boundary conditions of the service climate-customer satisfaction link
Mayer, David M.
;
Ehrhart, Mark G.
;
Schneider, Benjamin
- In:
Academy of Management journal : AMJ
52
(
2009
)
5
,
pp. 1034-1050
Persistent link: https://www.econbiz.de/10003906506
Saved in:
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