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~subject:"Service quality"
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Service quality
Dienstleistungsqualität
4
Beziehungsmarketing
3
Consumer behaviour
3
Dienstleistung
3
Dienstleistungsinnovation
3
Dienstleistungssektor
3
Innovation management
3
Innovationsmanagement
3
Konsumentenverhalten
3
Product design
3
Product quality
3
Produktgestaltung
3
Produktqualität
3
Relationship marketing
3
Service design
3
Service industry
3
Service innovation
3
Services
3
Bundling strategy
2
Business process management
2
Customer satisfaction
2
Kundenzufriedenheit
2
Leistungsbündel
2
Mathematical programming
2
Mathematische Optimierung
2
Measurement
2
Messung
2
Mobile Business
2
Mobile business
2
Mobile communications
2
Mobilkommunikation
2
Prozessmanagement
2
Quality management
2
Qualitätsmanagement
2
Theorie
2
Theory
2
AHP
1
AHP approach
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AHP-Verfahren
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Kim, Kwang-jae
4
Heo, Jun-Yeon
2
Chung, Byung Do
1
Hong, Yoo Suk
1
Kim, Bohyun
1
Kim, Ki-Hun
1
Kwon, Ryeok-Hwan
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Lee, Ho-Kyoung
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Lim, Chie-Hyeon
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Shin, Wan Seon
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Service business
2
International journal of services and operations management
1
Journal of retailing and consumer services
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ECONIS (ZBW)
4
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Development of a scale to measure the quality of mobile location-based services
Heo, Jun-Yeon
;
Kim, Kwang-jae
- In:
Service business
11
(
2017
)
1
,
pp. 141-159
Persistent link: https://www.econbiz.de/10011722680
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2
Developing a quality prioritization procedure for IPTV service
Shin, Wan Seon
;
Lee, Ho-Kyoung
;
Kim, Kwang-jae
;
Chung, …
- In:
Service business
11
(
2017
)
2
,
pp. 427-449
Persistent link: https://www.econbiz.de/10011732394
Saved in:
3
Scales for measuring mobile service quality : a literature review and identification of key dimensions
Heo, Jun-Yeon
;
Lim, Chie-Hyeon
;
Kim, Kwang-jae
- In:
International journal of services and operations management
27
(
2017
)
4
,
pp. 524-548
Persistent link: https://www.econbiz.de/10011818634
Saved in:
4
Evaluating servicescape designs using a VR-based laboratory experiment : a case of a duty-free shop
Kwon, Ryeok-Hwan
;
Kim, Kwang-jae
;
Kim, Ki-Hun
;
Hong, Yoo Suk
- In:
Journal of retailing and consumer services
26
(
2015
),
pp. 32-40
Persistent link: https://www.econbiz.de/10011347847
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