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Service quality
Logistics
22
Supply chain
19
Lieferkette
17
Customer service
12
Lieferantenmanagement
11
Supplier relationship management
11
Supply chain management
11
Firm performance
10
Logistik
10
Unternehmenserfolg
10
Beziehungsmarketing
9
China
9
Logistics provider
9
Logistikunternehmen
9
Relationship marketing
9
Dienstleistungsqualität
8
Innovation
8
Resource-based view
8
Ressourcenorientierter Ansatz
8
USA
8
United States
8
Customer satisfaction
7
Distribution management
7
Kundenservice
7
Organizational structure
6
Kundenzufriedenheit
5
Performance measurement
5
Social capital
5
Bibliometrics
4
Bibliometrie
4
Flexibility
4
Job satisfaction
4
Knowledge management
4
Marketing
4
Outsourcing
4
Physical distribution
4
Sozialkapital
4
Vertrieb
4
Wissensmanagement
4
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English
8
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Ellinger, Alexander E.
6
Elmadağ Baş, Ayşe Banu
4
Bachrach, Daniel G.
2
Briggs, Elten
2
Daugherty, Patricia J.
2
Ellinger, Andrea D.
2
Landry, Timothy D.
2
Shin, Hyunju
2
Keller, Scott B.
1
Mothersbaugh, David L.
1
Musgrove, Carolyn (Casey) Findley
1
Reynolds, Kristy E.
1
Wang, Yu-lin
1
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Journal of business research : JBR
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of business logistics : JBL
1
Journal of service theory and practice : JSTP
1
Service business
1
The journal of business & industrial marketing
1
The journal of services marketing
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ECONIS (ZBW)
8
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1
The empowerment of frontline service staff in 3PL companies
Ellinger, Alexander E.
;
Keller, Scott B.
;
Elmadağ …
- In:
Journal of business logistics : JBL
31
(
2010
)
1
,
pp. 79-98
Persistent link: https://www.econbiz.de/10003985929
Saved in:
2
The effect of implicit service guarantees on business performance
Shin, Hyunju
;
Ellinger, Alexander E.
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 431-442
Persistent link: https://www.econbiz.de/10010198222
Saved in:
3
Influences of organizational investments in social capital on service employee commitment and performance
Ellinger, Alexander E.
;
Musgrove, Carolyn (Casey) Findley
; …
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1124-1133
Persistent link: https://www.econbiz.de/10009756181
Saved in:
4
Measurement of organizational investments in social capital : the service employee perspective
Ellinger, Alexander E.
;
Elmadağ Baş, Ayşe Banu
; …
- In:
Journal of business research : JBR
64
(
2011
)
6
,
pp. 572-578
Persistent link: https://www.econbiz.de/10008988789
Saved in:
5
Alleviating job stress to improve service employee work affect : the influence of rewarding
Elmadağ Baş, Ayşe Banu
;
Ellinger, Alexander E.
- In:
Service business
12
(
2018
)
1
,
pp. 121-141
Persistent link: https://www.econbiz.de/10011915029
Saved in:
6
Employing proactive interaction for service failure prevention to improve customer service experiences
Shin, Hyunju
;
Ellinger, Alexander E.
;
Mothersbaugh, David L.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 164-186
Persistent link: https://www.econbiz.de/10011602742
Saved in:
7
Investigating the influence of velocity performance on satisfaction with third party logistics service
Briggs, Elten
;
Landry, Timothy D.
;
Daugherty, Patricia J.
- In:
Industrial marketing management : the international …
39
(
2010
)
4
,
pp. 640-649
Persistent link: https://www.econbiz.de/10003983996
Saved in:
8
A framework of satisfaction for continually delivered business services
Briggs, Elten
;
Landry, Timothy D.
;
Daugherty, Patricia J.
- In:
The journal of business & industrial marketing
31
(
2016
)
1
,
pp. 112-122
Persistent link: https://www.econbiz.de/10011539353
Saved in:
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