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Service-Logic Innovations: How...
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Service quality
Marketing
14
Consumer behaviour
12
Dienstleistung
12
Dienstleistungsqualität
12
Konsumentenverhalten
12
Services
12
Beziehungsmarketing
10
Relationship marketing
10
Dienstleistungssektor
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8
Customer satisfaction
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Kundenzufriedenheit
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Customer integration
6
Health care
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Kundenintegration
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Dienstleistungsmarketing
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Gesundheitsversorgung
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Innovation management
5
Innovationsmanagement
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Preismanagement
5
Pricing strategy
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Service-Dominant Logic
5
Service-dominant logic
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Services marketing
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Betriebliche Wertschöpfung
4
Schweiz
4
Transformative service research
4
Value creation
4
Customer value
3
Emotion
3
Kundenwert
3
Lehrbuch
3
Lieferantenmanagement
3
Marketing management
3
Marketing theory
3
Marketingmanagement
3
Marketingtheorie
3
Nachhaltige Entwicklung
3
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English
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German
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Bitner, Mary Jo
5
Brown, Stephen Walter
5
Gallan, Andrew S.
5
Michel, Stefan
3
Danaher, Tracey S.
2
McColl-Kennedy, Janet R.
2
Ali, Faizan
1
Barakshina, Tatiana
1
Bateson, John E. G.
1
Berry, Leonard L.
1
Bowen, David E.
1
Brown, Stephen W.
1
Chase, Richard B.
1
Edvardsson, Bo
1
Figueiredo, Bernardo
1
Fisk, Raymond P.
1
Gallan, Andrew
1
Go Jefferies, Josephine
1
Gollnhofer, Johanna Franziska
1
Grönroos, Christian
1
Helkkula, Anu
1
Hibbert, Sally
1
Jarvis, Cheryl
1
Jarvis, Cheryl Burke
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Kabadayi, Sertan
1
Lervik-Olsen, Line
1
Luca, Nadina
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Meuter, Matthew L.
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Orsingher, Chiara
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Parasuraman, A.
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Reynoso, Javier
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Roy, Sanjit
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Rubalcaba-Bermejo, Luis
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Schneider, Benjamin
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Spanjol, Jelena
1
Sundbo, Jon
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Verma, Rohit
1
Winklhofer, Heidi
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Wu, Luorong
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Zeithaml, Valarie A.
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Journal of business research : JBR
3
Journal of service management
2
Business horizons
1
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
1
Electronic Services
1
Journal of service research : JSR
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Journal of the Academy of Marketing Science
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Operations management : a strategic approach
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ECONIS (ZBW)
12
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1
Customer positivity and participation in services : an empirical test in a health care context
Gallan, Andrew S.
;
Jarvis, Cheryl Burke
;
Brown, Stephen …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
3
,
pp. 338-356
Persistent link: https://www.econbiz.de/10009747843
Saved in:
2
Shaping, organizing, and rethinking service innovation : a multidimensional framework
Rubalcaba-Bermejo, Luis
;
Michel, Stefan
;
Sundbo, Jon
; …
- In:
Journal of service management
23
(
2012
)
5
,
pp. 696-715
Persistent link: https://www.econbiz.de/10009666540
Saved in:
3
Qualitätsunterschiede zwischen Dienstleistungen und Eigenleistungen (Prosuming) als Herausforderung für Dienstleister
Michel, Stefan
- In:
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
,
(pp. 71-86)
.
2000
Persistent link: https://www.econbiz.de/10001470234
Saved in:
4
Service Recovery nach E-Servicefehlern
Michel, Stefan
- In:
Electronic Services
,
(pp. 321-340)
.
2002
Persistent link: https://www.econbiz.de/10001652826
Saved in:
5
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
6
Service research in health care : positively impacting lives
Danaher, Tracey S.
;
Gallan, Andrew S.
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 433-437
Persistent link: https://www.econbiz.de/10011606985
Saved in:
7
Transformative hospitality services : a conceptualization and development of organizational dimensions
Gallan, Andrew S.
;
Kabadayi, Sertan
;
Ali, Faizan
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 171-183
Persistent link: https://www.econbiz.de/10012643724
Saved in:
8
Transforming community well-being through patients' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
Saved in:
9
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
10
Technology infusion in service encounters
Bitner, Mary Jo
;
Brown, Stephen W.
;
Meuter, Matthew L.
- In:
Operations management : a strategic approach
,
(pp. 178-192)
.
2005
Persistent link: https://www.econbiz.de/10003120166
Saved in:
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