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~subject:"Service quality"
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Service quality
Wechselverhalten
1,124
Switching behaviour
1,120
Evolution
1,037
evolution
834
Theorie
725
Theory
671
Konsumentenverhalten
476
Consumer behaviour
473
Relationship marketing
242
Beziehungsmarketing
241
cycles
241
switching costs
241
Switching costs
216
Cycles
196
Evolutionsökonomik
193
Evolutionary economics
181
Game theory
164
Spieltheorie
163
Competition
149
stochastic stability
142
Wettbewerb
137
Customer satisfaction
129
Kundenzufriedenheit
122
Stochastic stability
122
Evolutionary game theory
119
Evolutionäre Spieltheorie
103
Dienstleistungsqualität
100
Konjunktur
98
Innovation
96
Business cycle
93
Schätzung
92
Estimation
88
USA
84
United States
80
Duopol
74
Netzwerkökonomik
74
Bank
73
Network economics
73
Duopoly
72
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9
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1
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Aufsatz in Zeitschrift
94
Graue Literatur
2
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2
research-article
2
Arbeitspapier
1
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1
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1
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1
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English
102
Author
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Marimuthu, Malliga
3
Tesfom, Goitom
3
Zhao, Cong
3
Ahmed, Masood
2
Ali, Mazhar
2
Chebat, Jean-Charles
2
Chuah, Stephanie Hui-wen
2
Chuang, Yi-Fei
2
Edward, Manoj
2
El-Manstrly, Dahlia
2
Kolos, Krisztina
2
Lambrecht, Anja
2
Noman, Abu Hanifa Md.
2
Shafei, Ingy
2
Somosi, Agnes
2
Stiassny, Alfred
2
Tabaa, Hazem
2
Wang, Chung-yu
2
Aali, Abdulrahman Yousef al-
1
Abedin, Mohammad Zoynul
1
Abiodun, Abolaji Joachim
1
Adeyemi, Kenneth Sola
1
Agrawal, Manish
1
Al-Karaghouli, Wafi
1
Amir, Dr.Huma
1
Amir, Huma
1
Andrews MacLelland, Melinda
1
Arshaad, Imran
1
Auh, Seigyoung
1
Ayios, Angela
1
Azhar, Sarwar M.
1
Babu, Mujahid Mohiuddin
1
Bae, Junhyun
1
Bai, Billy
1
Baksi, Arup Kumar
1
Bang, Nguyen
1
Barbosa, Belem
1
Beatty, Sharon E.
1
Bell, Simon J.
1
Benedicktus, Ray L.
1
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Journal of business research : JBR
4
The journal of services marketing
4
The service industries journal
4
International journal of hospitality management
3
Journal of retailing and consumer services
3
Managing service quality : MSQ ; an international journal
3
Asia Pacific journal of marketing and logistics
2
Auditing : a journal of practice & theory
2
International journal of bank marketing
2
International journal of business information systems : IJBIS
2
International journal of quality and service sciences
2
Journal of organizational computing and electronic commerce
2
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
2
Journal of service management
2
Journal of service theory and practice : JSTP
2
Management research review
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Marketing intelligence & planning
2
Nepalese journal of economics : a publication of Uniglobe College
2
Psychology & marketing
2
Accounting horizons : a quarterly publication of the American Accounting Association
1
Accounting research journal
1
Asia-Pacific journal of management research and innovation : APJMRI
1
Australasian marketing journal
1
Decision
1
Department of Economics working paper
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
EuroMed Journal of Business
1
EuroMed journal of business
1
European business review
1
European journal of management and business economics : EJM&BE
1
Global business review
1
Global journal of business research : GJBR
1
Human systems management : HSM
1
IEEE transactions on engineering management : EM
1
Industrial Management & Data Systems
1
Information systems management
1
International journal of business excellence : IJBEX
1
International journal of business performance and supply chain modelling : IJBPSCM
1
International journal of contemporary hospitality management
1
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ECONIS (ZBW)
100
Other ZBW resources
2
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1
Switching costs and market power in auditing : evidence from a structural approach
Guo, Qiang
;
Koch, Christopher
;
Zhu, Aiyong
- In:
The accounting review : a publication of the American …
99
(
2024
)
6
,
pp. 219-245
Persistent link: https://www.econbiz.de/10015135254
Saved in:
2
Customer loyalty development : the role of switching costs
Stan, Valentina
;
Caemmerer, Barbara
;
Cattan-Jallet, Roxane
- In:
The journal of applied business research
29
(
2013
)
5
,
pp. 1541-1554
Persistent link: https://www.econbiz.de/10010198085
Saved in:
3
Competition in mediation services : modeling the role of expertise, satisfaction, and switching costs
Agrawal, Manish
;
Hariharan, Govind
;
Rao, H. Raghav
; …
- In:
Journal of organizational computing and electronic commerce
23
(
2013
)
3
,
pp. 169-199
Persistent link: https://www.econbiz.de/10009787387
Saved in:
4
A model of hotel defection at the purchasing stage
Tanford, Sarah
;
Raab, Carola
;
Kim, Yen-soon
- In:
Journal of hospitality marketing & management
22
(
2013
)
7/8
,
pp. 805-831
Persistent link: https://www.econbiz.de/10010241569
Saved in:
5
Competition between software-as-a-service vendors
Ma, Dan
;
Kauffman, Robert J.
- In:
IEEE transactions on engineering management : EM
61
(
2014
)
4
,
pp. 717-729
Persistent link: https://www.econbiz.de/10010461166
Saved in:
6
A theoretical model to investigate customer loyalty on logistics service providers for sustainable business performance
Soh, Keng Lin
;
Sze Hui Chin
;
Wong, Wai Peng
- In:
International journal of business performance and …
7
(
2015
)
3
,
pp. 212-232
Persistent link: https://www.econbiz.de/10011521212
Saved in:
7
Will they pitch or will they switch? : Comparing Chinese and American consumers
Krishen, Anjala S.
;
Hu, Han-Fen
- In:
Psychology & marketing
35
(
2018
)
3
,
pp. 210-219
Persistent link: https://www.econbiz.de/10011970157
Saved in:
8
Unraveling the customer education paradox : when, and how, should firms educate their customers?
Bell, Simon J.
;
Auh, Seigyoung
;
Eisingerich, Andreas B
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 306-321
Persistent link: https://www.econbiz.de/10011736772
Saved in:
9
Understanding the formation of e-loyalty based on a dedication-constraint perspective
Hung, I-Hua
;
Chou, Shih-Wei
- In:
Journal of organizational computing and electronic commerce
27
(
2017
)
1
,
pp. 48-65
Persistent link: https://www.econbiz.de/10011671828
Saved in:
10
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
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