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Product quality vs service quality in the mobile industry : is there a dominant driver of customer intention to switch providers?
Peng, Xianghui; Scott, Rebecca; Prybutok, Victor; … - In: Operations management research : OMR ; advancing … 7 (2014) 3/4, pp. 63-76
Persistent link: https://www.econbiz.de/10010439715
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The moderating effect of gender in urgent care service satisfaction
Qin, Hong; Boonme, Kittipong; George, Benjamin; … - In: Quality management journal : QMJ 24 (2017) 3, pp. 20-30
Persistent link: https://www.econbiz.de/10011721847
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SNSQUAL : a social networking site quality model
Phillips, Brandon; Peak, Daniel; Prybutok, Victor - In: Quality management journal : QMJ 23 (2016) 3, pp. 19-36
Persistent link: https://www.econbiz.de/10011517705
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Relative contributions of product quality and service quality in the automobile industry
Xu, Lu; Blankson, Charles; Prybutok, Victor - In: Quality management journal : QMJ 24 (2017) 1, pp. 21-36
Persistent link: https://www.econbiz.de/10011633475
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Quantitative comparison of measurements of urgent care service quality
Qin, Hong; Prybutok, Victor; Prybutok, Gayle - In: Health marketing quarterly 33 (2016) 1, pp. 59-77
Persistent link: https://www.econbiz.de/10011460430
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Determinants of fast-food restaurant service quality in the United Arab Emirates
Ponnaiyan, Subramaniam; Ababneh, Khaldoun I.; Prybutok, … - In: Quality management journal : QMJ 28 (2021) 2, pp. 86-97
Persistent link: https://www.econbiz.de/10012500781
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Determinants of customer satisfaction and behavioral intentions in fast-food restaurants among undergraduate students during the COVID-19 pandemic
Ababneh, Khaldoun I.; Ponnaiyan, Subramaniam; ElMelegy, … - In: Quality management journal : QMJ 29 (2022) 2, pp. 104-124
Persistent link: https://www.econbiz.de/10013271131