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Service quality
Dienstleistung
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18
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12
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12
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11
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Welt
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Service systems
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Sustainable Development Goals
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Transformative service research
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Value creation
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service design
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transformative service research
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Fisk, Raymond P.
8
Patrício, Lia
5
Beirão, Gabriela
2
Alkire, Linda
1
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1
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1
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1
Bitner, Mary Jo
1
Boenigk, Silke
1
Bogicevic, Vanja
1
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1
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1
Cambra-Fierro, Jesús
1
Chase, Richard B.
1
Cheung, Lilliemay
1
Corus, Canan
1
Dorsch, Michael J.
1
Edvardsson, Bo
1
Finsterwalder, Jörg
1
Gao, Lily
1
Gnusowski, Marek
1
Grove, Stephen J.
1
Grönroos, Christian
1
Hamdan, Qusay
1
Harris, Lloyd C.
1
Kabadayi, Sertan
1
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Melero-Polo, Iguácel
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Journal of service management
5
The service industries journal
3
AMS review : official publication of the Academy of Marketing Science
1
Journal of business research : JBR
1
Journal of public policy & marketing
1
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ECONIS (ZBW)
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Understanding value co-creation in complex services with many actors
Pinho, Nelson
;
Beirão, Gabriela
;
Patrício, Lia
;
Fisk, …
- In:
Journal of service management
25
(
2014
)
4
,
pp. 470-493
Persistent link: https://www.econbiz.de/10010405220
Saved in:
2
Value cocreation in service ecosystems : investigating health care at the micro, meso, and macro levels
Beirão, Gabriela
;
Patrício, Lia
;
Fisk, Raymond P.
- In:
Journal of service management
28
(
2017
)
2
,
pp. 227-249
Persistent link: https://www.econbiz.de/10011704032
Saved in:
3
Theories, constructs, and methodologies to study COVID-19 in the service industries
Cambra-Fierro, Jesús
;
Gao, Lily
;
Melero-Polo, Iguácel
; …
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 551-582
Persistent link: https://www.econbiz.de/10013362134
Saved in:
4
A service design approach to healthcare innovation : from decision-making to sense-making and institutional change
Patrício, Lia
;
Teixeira, Jorge Grenha
;
Vink, Josina
- In:
AMS review : official publication of the Academy of …
9
(
2019
)
1/2
,
pp. 115-120
Persistent link: https://www.econbiz.de/10012113581
Saved in:
5
Service system transformation through service design : linking analytical dimensions and service design approaches
Koskela-Huotari, Kaisa
;
Patrício, Lia
;
Zhang, Jie
; …
- In:
Journal of business research : JBR
136
(
2021
),
pp. 343-355
Persistent link: https://www.econbiz.de/10012663303
Saved in:
6
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
7
Elevating the human experience through service standards : insights from the global refugee crisis
Gnusowski, Marek
;
Fisk, Raymond P.
- In:
Journal of service management
35
(
2024
)
5
,
pp. 678-692
Persistent link: https://www.econbiz.de/10015208222
Saved in:
8
The Frontiers in Service Conference : a 20-year retrospective
Dorsch, Michael J.
;
Fisk, Raymond P.
;
Grove, Stephen J.
- In:
The service industries journal
34
(
2014
)
6
,
pp. 477-494
Persistent link: https://www.econbiz.de/10010379354
Saved in:
9
Exposing Pinocchio customers : investigating exaggerated service stories
Harris, Lloyd C.
;
Fisk, Raymond P.
;
Sysalova, Hana
- In:
Journal of service management
27
(
2016
)
2
,
pp. 63-90
Persistent link: https://www.econbiz.de/10011564667
Saved in:
10
Rethinking service systems and public policy : a transformative refugee service experience framework
Boenigk, Silke
;
Fisk, Raymond P.
;
Kabadayi, Sertan
; …
- In:
Journal of public policy & marketing
40
(
2021
)
2
,
pp. 165-183
Persistent link: https://www.econbiz.de/10012534359
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