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Applying Kansei Engineering, the Kano model and QFD to services
Hartono, Markus; Tan, Kay Chuan; Peacock, John Brian - In: International journal of services, economics and management 5 (2013) 3, pp. 256-274
Persistent link: https://www.econbiz.de/10010255099
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Implementation of service systems on the shop-floor level in financial service companies : empirical evidence from Australia and Germany
Leyer, Michael; Kronsbein, Daniel; Willis, Richard; … - In: International journal of production research 54 (2016) 11/12, pp. 3229-3242
Persistent link: https://www.econbiz.de/10011496958
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Measuring the service quality of services : Tradonic Servqual model
Vashishth, Abhishek; Chakraborty, Ayon - In: E-manufacturing and E-service strategies in …, (pp. 219-241). 2018
Persistent link: https://www.econbiz.de/10011862553
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Special issue: Service improvement and innovation
Chakraborty, Ayon (contributor) - In: International journal of process management and … 4 (2014) 1, pp. 3-108
Persistent link: https://www.econbiz.de/10010390791