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The effect of e-service quality on customers' satisfaction in banks operating in Jordan : an empirical investigation of customers' perspectives

Nuseir, Mohammed T.; Akroush, Mamoun N.; Mahadin, Bushra K. - In: International journal of services, economics and management 2 (2010) 1, pp. 80-108

Persistent link: https://www.econbiz.de/10003923690

Drivers of e-loyalty in e-recruitment : the role of e-service quality, e-satisfaction, and e-trust in Jordan, an emerging market

Akroush, Mamoun N.; Zuriekat, Majey I.; Mahadin, Bushra K. - In: Journal of electronic commerce in organizations : the … 19 (2021) 2, pp. 17-33

Persistent link: https://www.econbiz.de/10012519974

Assessing the impact of brand equity and demographic characteristics on brand loyalty : the mediating role played by customer experience in United Arab Emirates' hotel industry

Nuseir, Mohammed T. - In: Journal of hospitality & tourism research : JHTR ; the … 46 (2022) 5, pp. 905-922

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Does service quality implementation mediate the relationship between technical service quality and performance : an empirical examination of banks in Jordan

Akroush, Mamoun N. - In: International journal of services, economics and management 1 (2007/09) 3, pp. 209-232

Persistent link: https://www.econbiz.de/10003837081

Exploring the mediation effect of service quality implementation on the relationship between service quality and performance in the banking industry in Jordan

Akroush, Mamoun N. - In: Global business & economics review 10 (2008) 1, pp. 98-122

Persistent link: https://www.econbiz.de/10003688427

Factors influencing the choice of studying at UAE universities : an empirical research on the adoption of educational marketing strategies

Nuseir, Mohammed T.; El Refae, Ghaleb A. - In: Journal of marketing for higher education 32 (2022) 2, pp. 215-237

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Mobile SERVQUAL : A comparative analysis of customers' and managers' perceptions

Abu‐El Samen, Amjad A.; Akroush, Mamoun N.; … - In: International Journal of Quality & Reliability Management 30 (2013) 4, pp. 403-425

Purpose – The purpose of this paper is to reveal and compare the SERVQUAL dimensions from the customers' and the managers' perspectives, and to examine their effect on customer satisfaction and business performance, respectively, in Jordan's mobile service industry. Design/methodology/approach...

Persistent link: https://www.econbiz.de/10014800750

An integrated model of perceived service quality and customer loyalty : an empirical examination of the mediation effects of customer satisfaction and customer trust

Dahiyat, Samer E.; Akroush, Mamoun N.; Abu-Lail, Bayan N. - In: International journal of services and operations management 9 (2011) 4, pp. 453-490

Persistent link: https://www.econbiz.de/10009306309

Internal marketing and service quality in restaurants

Akroush, Mamoun N.; Abu-ElSamen, Amjad A.; Samawi, Ghazi A. - In: Marketing intelligence & planning 31 (2013) 4, pp. 304-336

Persistent link: https://www.econbiz.de/10009764916

Mobile SERVQUAL : a comparative analysis of customers' an managers' perceptions

Abu-El Samen, Amjad A.; Akroush, Mamoun N.; Abu-Lail, … - In: International journal of quality & reliability management 30 (2013) 4, pp. 403-425

Persistent link: https://www.econbiz.de/10009748531