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Service quality
Consumer behaviour
105,979
Konsumentenverhalten
103,536
Health
27,201
Gesundheitswesen
26,459
Gesundheit
25,921
Social Web
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Theorie
17,304
Theory
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Relationship marketing
14,193
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14,163
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12,200
Health care
12,176
Brand management
9,740
Markenführung
9,702
Online-Handel
9,692
Online retailing
9,678
Online-Marketing
9,455
Internet marketing
9,359
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9,258
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9,067
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8,637
Brand image
8,198
Markenimage
8,168
Germany
8,126
Customer satisfaction
7,783
Kundenzufriedenheit
7,622
Markenartikel
7,165
Brand
7,152
Dienstleistungsqualität
7,021
Electronic Commerce
6,498
Experiment
6,492
E-commerce
6,304
Behaviour
5,567
Verhalten
5,537
Gesundheitspolitik
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19
Prentice, Catherine
18
Usman, Osly
18
Law, Rob
17
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Sharma, Piyush
15
Sparks, Beverley
14
Bilgihan, Anil
13
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Huckman, Robert S.
12
Russell-Bennett, Rebekah
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11
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9
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Edward Elgar Publishing
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Erasmus Research Institute of Management
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European Committee of the Regions
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Excellence in Services International Conference <26., 2023, Paisley>
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Fachtagung Wachstumsmarkt Gesundheit <1998, Neuenahr-Ahrweiler>
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Friedrich-Schiller-Universität Jena
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International Conference "Economies of the Balkan and Eastern European Countries" <14., 2022, Florenz>
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International Healthcare Industry Research
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Israel / Miśrad ha-ḥuts
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International journal of hospitality management
270
Journal of retailing and consumer services
244
The journal of services marketing
151
Journal of business research : JBR
143
International journal of contemporary hospitality management
121
Journal of hospitality marketing & management
99
The service industries journal
95
Journal of travel and tourism marketing
77
Services marketing quarterly
74
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
67
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
62
Journal of service management
60
Service business
59
Tourism management : research, policies, practice
59
The TQM journal : the international review of organizational improvement
55
Journal of service research : JSR
53
Cogent business & management
46
Journal of service research
45
Journal of health organization and management
44
Quality management journal : QMJ
44
International journal of quality and service sciences
43
Health care management review : the journal for health care management research
42
International journal of quality & reliability management
42
Total quality management & business excellence
42
Journal of hospitality and tourism insights
41
Asia Pacific journal of marketing and logistics
39
International journal of services and operations management
38
Journal of air transport management
35
Health marketing quarterly
32
International journal of services, economics and management
32
Journal of service theory and practice
32
Psychology & marketing
32
The international journal of bank marketing : IJBM
32
Management science : journal of the Institute for Operations Research and the Management Sciences
30
Journal of Islamic marketing
28
Technological forecasting & social change : an international journal
28
European journal of marketing : EJM
27
Journal of service theory and practice : JSTP
27
NBER Working Paper
27
Journal of health economics
26
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ECONIS (ZBW)
7,013
Other ZBW resources
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1
Patients' experience sharing in online social media communities : a base-of-the-pyramid perspective
Akareem, Husain Salilul
-
2021
Persistent link: https://www.econbiz.de/10012804784
Saved in:
2
Empowering customers in electronic
health
(
e-health
) through social customer relationship management
Mohammad Nabil Almunawar
;
Muhammad Anshari
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 87-100
Persistent link: https://www.econbiz.de/10011471147
Saved in:
3
Towards an improved understanding of the antecedents of digital
health
service loyalty during a pandemic : an fsQCA approach
Azad, Md. Abul Kalam
;
Rumman, Nazmus Sakib
;
Connolly, Regina
- In:
Socio-economic planning sciences : the international …
84
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013489436
Saved in:
4
Patient satisfaction scores and their relationship to hospital website quality measures
Ford, Eric W.
;
Huerta, Timothy R.
;
Diana, Mark L.
; …
- In:
Health marketing quarterly
30
(
2013
)
4
,
pp. 334-348
Persistent link: https://www.econbiz.de/10010244736
Saved in:
5
Communicating with patients through Facebook : the case of dental healthcare services
Nobre, Helena
;
Szczygiel, Nina
;
Condé-Pinto, Mariana
- In:
International journal of business excellence
18
(
2019
)
4
,
pp. 527-548
Persistent link: https://www.econbiz.de/10012145692
Saved in:
6
Reinventing healthcare services through online communities : exploring the key determinants
Panda, Amaresh
;
Mohapatra, Sanjay
;
Dash, Prakash Chandra
- In:
International journal of enterprise network management …
13
(
2022
)
3
,
pp. 286-302
Persistent link: https://www.econbiz.de/10014229972
Saved in:
7
Are my symptoms serious Dr. Google? : a resource-based typology of value co-destruction in online self-diagnosis
Robertson, Nichola
;
Polonsky, Michael J.
;
MacQuilken, Lisa
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 246-256
Persistent link: https://www.econbiz.de/10010427955
Saved in:
8
Do mobile
health
(mHealth) services ensure the quality of
health
life? : an integrated approach from a developing country context
Alam, Mohammad Zahedul
;
Alam, Mirza Mohammad Didarul
; …
- In:
Journal of marketing communications
28
(
2022
)
2
,
pp. 152-182
Persistent link: https://www.econbiz.de/10012872752
Saved in:
9
Unfolding the relationship between digital
health
and patient safety : the roles of absorptive capacity and healthcare resilience
Rubbio, Iacopo
;
Bruccoleri, Manfredi
- In:
Technological forecasting & social change : an …
195
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014478836
Saved in:
10
Healthcare 4.0 digital technologies impact on quality of care : a systematic literature review
Marbouh, Dounia
;
Swarnakar, Vikas
;
Simsekler, Mecit Can Emre
- In:
Total quality management & business excellence
34
(
2023
)
15/16
,
pp. 2157-2182
Persistent link: https://www.econbiz.de/10014443899
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