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Identifying value-creating aspects in luxury hotel services via third-party online reviews : a cross-cultural study

Tsiotsou, Rodoula H. - In: International journal of retail and distribution management 50 (2022) 2, pp. 183-205

Persistent link: https://www.econbiz.de/10013397924

Predicting spectators’ behavioural intentions in professional football: The role of satisfaction and service quality

Theodorakis, Nicholas D.; Alexandris, Kostas; Tsigilis, … - In: Sport Management Review 16 (2013) 1, pp. 85-96

The present study aimed to examine the relationships among service quality, satisfaction and spectators’ behavioural intentions, in the context of professional football. Using Gronroos’ (1984) theoretical framework, service quality was conceptualized in terms of technical (outcome) and...

Persistent link: https://www.econbiz.de/10010608571

The mediating role of place attachment on the relationship between service quality and loyalty in the context of skiing

Theodorakis, Nicholas D.; Tsigilis, Nikolaos; … - In: International journal of sport management and marketing … 6 (2009) 3, pp. 277-291

Persistent link: https://www.econbiz.de/10003920288

Predicting spectators' behavioural intentions in professional football : the role of satisfaction and service quality

Theodorakis, Nicholas D.; Alexandris, Kostas; Tsigilis, … - In: Sport management review 16 (2013) 1, pp. 85-96

Persistent link: https://www.econbiz.de/10009700221

Destination image, sport event quality, and behavioral intentions : the cases of three World Sambo Championships

Milovanović, Ivana; Matić, Radenko; Alexandris, Kostas; … - In: Journal of hospitality & tourism research : JHTR ; the … 45 (2021) 7, pp. 1150-1169

Persistent link: https://www.econbiz.de/10012592358

Exploring the role of fitness instructors' interaction quality skills in building customer trust in the service provider and customer satisfaction

Glaveli, Niki; Papadimitriou, Dimitra; Karagiorgos, Thomas - In: European Sport management quarterly : ESMQ 23 (2023) 3, pp. 767-788

Persistent link: https://www.econbiz.de/10014283326

Understanding the effects of market orientation and e-marketing on service performance

Tsiotsou, Rodoula H.; Vlachopoulou, Maria - In: Marketing intelligence & planning 29 (2011) 2, pp. 141-155

Persistent link: https://www.econbiz.de/10009156912

Editorial: the "nip and tuck" service framework : bright and dark side of beautification/modification services

Tsiotsou, Rodoula H.; Klaus, Philipp - In: The journal of services marketing 36 (2022) 1, pp. 1-8

Persistent link: https://www.econbiz.de/10012798375

In-home service consumption : a systematic review, integrative framework and future research agenda

Tsiotsou, Rodoula H.; Boukis, Achilleas - In: Journal of business research : JBR 145 (2022), pp. 49-64

Persistent link: https://www.econbiz.de/10013197878