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Prosocial compensation following a service failure : fulfilling an organization's ethical and philanthropic responsibilities

Thomassen, Jean-Pierre; Leliveld, Marijke C.; Ahaus, Kees; … - In: Journal of business ethics : JBE 162 (2020) 1, pp. 123-147

Persistent link: https://www.econbiz.de/10012208195

When public services fail : a research agenda on public service failure

Walle, Steven van de - In: Journal of service management 27 (2016) 5, pp. 831-846

Persistent link: https://www.econbiz.de/10011553217

Institutional quality, corruption, and impartiality : the role of process and outcome for citizen trust in public administration in 173 European regions

Walle, Steven van de; Migchelbrink, Koen - In: Journal of economic policy reform 25 (2022) 1, pp. 9-27

Persistent link: https://www.econbiz.de/10013177940

Public Service Performance and Trust in Government : The Problem of Causality

Van de Walle, Steven - 2013

Concerns for restoring citizens' trust in government are at the core of public sector modernization. Public distrust is often blamed on the bad functioning of public services, and in political discourse well-functioning public services are said to create trust in government. This is a very...

Persistent link: https://www.econbiz.de/10013076227