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Attitudinal and behavioral loyalty amongst casino players in Macau

Prentice, Catherine - In: Services marketing quarterly 34 (2013) 4, pp. 309-321

Persistent link: https://www.econbiz.de/10010208598

Service quality perceptions and customer loyalty in casinos

Prentice, Catherine - In: International journal of contemporary hospitality management 25 (2013) 1, pp. 49-64

Persistent link: https://www.econbiz.de/10009722507

Linking internal service quality and casino dealer performance

Prentice, Catherine - In: Journal of hospitality marketing & management 27 (2018) 6, pp. 733-753

Persistent link: https://www.econbiz.de/10011920095

Leveraging employee emotional intelligence in casino profitability

Prentice, Catherine - In: Journal of retailing and consumer services 33 (2016), pp. 127-134

Persistent link: https://www.econbiz.de/10011598711

Service quality perceptions and customer loyalty in casinos

Prentice, Catherine - In: International Journal of Contemporary Hospitality Management 25 (2013) 1, pp. 49-64

Purpose – Building and maintaining service quality is one means of retaining customers and thus establishing competitive advantage in the casino industry. The current study aims to investigate the relationship between casino service quality, player segments and customer loyalty in an Asian...

Persistent link: https://www.econbiz.de/10014763162

Experience-driven well-being : the case of unmanned smart hotels

Sthapit, Erose; Ji, Chunli; Yang, Ping; Prentice, Catherine - In: International journal of contemporary hospitality management 36 (2024) 13, pp. 1-18

Persistent link: https://www.econbiz.de/10015152951

Build trust, they will come : the case of casino high rollers!

Ji, Chunli; Prentice, Catherine; Sthapit, Erose; Lei, Inman - In: International journal of contemporary hospitality management 36 (2024) 10, pp. 3361-3377

Persistent link: https://www.econbiz.de/10015138029

Problem gamblers' harsh gaze on casino services

Prentice, Catherine; Woodside, Arch G. - In: Psychology & marketing 30 (2013) 12, pp. 1108-1123

Persistent link: https://www.econbiz.de/10010232490

A patron, a referral and why in Macau casinos : the case of mainland Chinese gamblers

Zeng, Zhong Lu; Prentice, Catherine - In: International journal of hospitality management 36 (2014), pp. 167-175

Persistent link: https://www.econbiz.de/10010239298

Emotional intelligence and adaptability : service encounters between casino hosts and premium players

Prentice, Catherine; King, Brian - In: International journal of hospitality management 32 (2013), pp. 287-294

Persistent link: https://www.econbiz.de/10009718334