The New Zealand Treasury policy agenda seeks to initiate a regime in which educational research (however controversial, subjective and unreliable) is to be interpreted by state officials and used by state agencies to determine in close detail what happens daily in all state classrooms and,...

This study was developed to shed some light on the role of culture and purchase motivation in influencing consumers’ evaluations of services. More specifically, the goal was to contrast Asian and Western travelers’ perceptions of brief, routine‐type service encounters in a hotel context....