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Service quality
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Psomas, Evangelos L.
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International journal of quality & reliability management
1
Managing service quality : MSQ ; an international journal
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The TQM journal : the international review of organizational improvement
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ECONIS (ZBW)
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Critical factors for effective implementation of ISO 9001 in SME service companies
Psomas, Evangelos L.
;
Fotopoulos, Christos V.
; …
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
5
,
pp. 440-457
Persistent link: https://www.econbiz.de/10008662233
Saved in:
2
The impact of total quality management on service company performance : evidence from Spain
Psomas, Evangelos L.
;
Jaca, Carmen
- In:
International journal of quality & reliability management
33
(
2016
)
3
,
pp. 380-398
Persistent link: https://www.econbiz.de/10011564132
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3
Critical success factors of lean in the public services sector : the case of the Greek citizen's service centers
Keramida, Efthalia
;
Psomas, Evangelos L.
;
Antony, Jiju
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2304-2321
Persistent link: https://www.econbiz.de/10014457688
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