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~subject:"Service quality"
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Service quality
Consumer behaviour
105,931
Konsumentenverhalten
103,488
Theorie
14,554
Theory
14,379
Relationship marketing
13,046
Beziehungsmarketing
13,020
Brand management
9,147
Markenführung
9,108
Online-Handel
8,816
Online retailing
8,804
Brand image
7,996
Markenimage
7,956
Customer satisfaction
7,406
Kundenzufriedenheit
7,247
Social Web
7,117
Social web
7,115
Markenartikel
6,995
Brand
6,982
Online-Marketing
5,718
Internet marketing
5,704
Experiment
5,415
Einzelhandel
5,314
USA
5,263
Retail trade
5,262
Dienstleistungsqualität
5,207
Werbewirkung
5,082
Advertising effects
5,040
United States
4,991
Electronic Commerce
4,931
Deutschland
4,834
E-commerce
4,808
Germany
4,482
Emotion
4,448
Lizenz
4,205
Licence
4,021
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3,965
Marketingmanagement
3,947
Marketing management
3,927
Werbung
3,913
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Han, Heesup
42
Mattila, Anna S.
32
Usman, Osly
19
Prentice, Catherine
18
Law, Rob
16
Wong, IpKin Anthony
16
McColl-Kennedy, Janet R.
15
Sharma, Piyush
15
Bilgihan, Anil
13
Prybutok, Victor R.
13
Sparks, Beverley
13
Gong, Taeshik
12
Kim, Woo Gon
12
Söderlund, Magnus
12
Balaji, M. S.
11
Jang, Soocheong (Shawn)
11
Propper, Carol
11
Qu, Hailin
11
Ahn, Jiseon
10
Grégoire, Yany
10
Gursoy, Dogan
10
Hanks, Lydia
10
Line, Nathaniel D.
10
Miao, Li
10
Roy, Sanjit
10
Russell-Bennett, Rebekah
10
Van Vaerenbergh, Yves
10
Wu, Luorong
10
Yi, Youjae
10
Hyun, Sunghyup Sean
9
Lee, Seonjeong
9
Quach, Sara
9
Sreejesh, S.
9
Voorhees, Clay M.
9
Wu, Hung-Che
9
Ali, Faizan
8
Amin, Muslim
8
Cobanoglu, Cihan
8
Fan, Alei
8
Fernandes, Teresa
8
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Christian-Albrechts-Universität zu Kiel
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1
Erasmus Research Institute of Management
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Friedrich-Schiller-Universität Jena
1
Great Britain / Customs Establishment
1
IGI Global
1
Lunds Universitet / Institutet för Ekonomisk Forskning
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Verlag Dr. Kovač
1
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Published in...
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International journal of hospitality management
253
Journal of retailing and consumer services
243
The journal of services marketing
140
Journal of business research : JBR
132
International journal of contemporary hospitality management
116
Journal of hospitality marketing & management
98
The service industries journal
77
Journal of travel and tourism marketing
73
Services marketing quarterly
71
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
62
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Tourism management : research, policies, practice
52
Journal of service research : JSR
50
Journal of service management
49
Service business
47
Cogent business & management
45
Journal of service research
40
Asia Pacific journal of marketing and logistics
39
Journal of hospitality and tourism insights
38
International journal of quality and service sciences
33
Journal of air transport management
33
The international journal of bank marketing : IJBM
32
Total quality management & business excellence
32
Psychology & marketing
31
International journal of services and operations management
29
International journal of services, economics and management
29
Managing service quality : MSQ ; an international journal
29
International journal of quality & reliability management
28
Journal of Islamic marketing
28
Journal of service theory and practice
28
European journal of marketing : EJM
27
The TQM journal : the international review of organizational improvement
26
Journal of service theory and practice : JSTP
25
Marketing intelligence & planning
25
International journal of bank marketing
24
Journal of Services Marketing
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
International journal of electronic marketing and retailing : IJEMR
23
Journal of the Academy of Marketing Science
23
Journal of retailing
22
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ECONIS (ZBW)
5,204
Other ZBW resources
48
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1
The antecedents of repurchase intention at user online travel agents in Indonesia mediated by brand image
Permatasari, Ratih Devita
;
Rohman, Fatchur
;
Sri Palupi …
-
2022
Persistent link: https://www.econbiz.de/10013494053
Saved in:
2
The effects of the antecedents of service purchase intention in the context of monetary sales promotion
Chiang, Cheng-Chen
- In:
Acta oeconomica : periodical of the Hungarian Academy …
64
(
2014
),
pp. 177-197
Persistent link: https://www.econbiz.de/10010474423
Saved in:
3
Moderating effect of government regulations on the determinants of customer loyalty for cellular service providers in Pakistan
Tariq, Beenish
;
Najam, Hammad
;
Nik Kamariah Nik Mat
; …
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012286411
Saved in:
4
Event quality, perceived value, satisfaction and behavioural intentions in an event context
Armbrecht, John
- In:
Scandinavian journal of hospitality and tourism
21
(
2021
)
2
,
pp. 169-191
Persistent link: https://www.econbiz.de/10012517165
Saved in:
5
Dienstleistungsqualität bei professionellen Sportveranstaltungen : Entwicklung und Überprüfung eines Erklärungsmodells
Riedmüller, Florian
-
2003
Persistent link: https://www.econbiz.de/10001724803
Saved in:
6
Does better event quality mean more fans? : moderating effect of perceived commitment on the link between event quality and sport consumption behavior
Kim, Taeho
;
Ko, Yong Jae
-
2011
Persistent link: https://www.econbiz.de/10010191054
Saved in:
7
The role of service quality and ticket pricing on satisfaction and behavioural intention within professional football
Biscaia, Rui
;
Correia, Abel
;
Yoshida, Masayuki
- In:
International journal of sports marketing & sponsorship
14
(
2012/13
)
4
,
pp. 301-325
Persistent link: https://www.econbiz.de/10010195352
Saved in:
8
Value creation : assessing the relationships between quality, consumption value and behavioural intentions at sporting events
Yoshida, Masayuki
;
James, Jeffrey D.
;
Cronin, J. J.
- In:
International journal of sports marketing & sponsorship
14
(
2012/13
)
2
,
pp. 126-150
Persistent link: https://www.econbiz.de/10009741438
Saved in:
9
The impact of event quality on fan satisfaction and game attendance in the context of professional soccer in Iran
Foroughi, Behzad
;
Khairul Anuar Mohammad Shah
;
Hyun, …
- In:
International journal of sports marketing & sponsorship
15
(
2014
)
3
,
pp. 189-205
Persistent link: https://www.econbiz.de/10010384212
Saved in:
10
Examining the quality antecedents and moderating effects of experiential value in a mega-event
Lee, Jin-soo
;
Min, Chung-ki
- In:
Journal of travel and tourism marketing
33
(
2016
)
1/3
,
pp. 326-347
Persistent link: https://www.econbiz.de/10011484859
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