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~subject:"Service quality"
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Service quality
China
135,152
Consumer behaviour
105,931
Konsumentenverhalten
103,488
Customer satisfaction
17,026
Theorie
16,706
Theory
16,507
Relationship marketing
15,809
Beziehungsmarketing
15,720
Kundenzufriedenheit
15,430
USA
10,785
United States
9,955
Brand management
9,481
Markenführung
9,424
Online-Handel
9,312
Online retailing
9,297
Kulturelle Identität
8,957
Dienstleistungsqualität
8,906
Culture
8,863
Internationale Wirtschaftsbeziehungen
8,455
Cultural identity
8,399
International economic relations
8,363
Brand image
8,268
Markenimage
8,212
India
7,985
Kultur
7,944
Indien
7,727
Wirtschaftswachstum
7,719
Auslandsinvestition
7,693
Foreign investment
7,601
Social Web
7,592
Social web
7,590
Welt
7,527
Deutschland
7,520
Economic growth
7,508
World
7,444
Markenartikel
7,098
Brand
7,078
Innovation
6,559
Germany
6,547
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4,549
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1,583
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244
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Article
7,960
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1,177
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Article in journal
7,446
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114
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Sammelwerk
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conceptual-paper
15
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14
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192
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Han, Heesup
48
Mattila, Anna S.
38
Prybutok, Victor R.
26
Usman, Osly
25
Wong, IpKin Anthony
23
McColl-Kennedy, Janet R.
22
Prentice, Catherine
22
Sharma, Piyush
22
Law, Rob
21
Söderlund, Magnus
20
Shahin, Arash
18
Balaji, M. S.
17
Sparks, Beverley
17
Gong, Taeshik
15
Grégoire, Yany
15
Zhang, Min
15
Bilgihan, Anil
14
Gursoy, Dogan
14
Jang, Soocheong (Shawn)
14
Kim, Woo Gon
14
Edvardsson, Bo
13
Grewal, Dhruv
13
Gustafsson, Anders
13
Qu, Hailin
13
Roy, Sanjit
13
Van Vaerenbergh, Yves
13
Gil Saura, Irene
12
Hyun, Sunghyup Sean
12
Ladhari, Riadh
12
Patterson, Paul G.
12
Russell-Bennett, Rebekah
12
Yi, Youjae
12
Amin, Muslim
11
Brady, Michael K.
11
Gouthier, Matthias
11
Propper, Carol
11
Ringle, Christian M.
11
Torres, Edwin N.
11
Voorhees, Clay M.
11
Wu, Luorong
11
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National Bureau of Economic Research
5
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
IGI Global
3
Nomos Verlagsgesellschaft
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Springer Fachmedien Wiesbaden
2
Verlag Dr. Kovač
2
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Christian-Albrechts-Universität zu Kiel
1
Deutschland / Bundeswehr / Universität Hamburg
1
Ebs European Business School
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
European Commission / Directorate-General for Mobility and Transport
1
European Society for Opinion and Marketing Research
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Friedrich-Schiller-Universität Jena
1
Great Britain / Customs Establishment
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Lunds Universitet / Institutet för Ekonomisk Forskning
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Taylor and Francis.
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
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Published in...
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International journal of hospitality management
350
Journal of retailing and consumer services
298
Journal of business research : JBR
201
The journal of services marketing
197
International journal of contemporary hospitality management
160
The service industries journal
153
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
135
Journal of hospitality marketing & management
130
Journal of travel and tourism marketing
108
Services marketing quarterly
101
Tourism management : research, policies, practice
95
Journal of air transport management
79
Service business
79
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
77
Journal of service research : JSR
76
Journal of service management
73
The TQM journal : the international review of organizational improvement
73
International journal of services and operations management
67
International journal of quality & reliability management
63
International journal of quality and service sciences
63
Asia Pacific journal of marketing and logistics
61
Cogent business & management
61
Total quality management & business excellence
61
International journal of productivity and quality management : IJPQM
56
International journal of services, economics and management
55
Managing service quality : MSQ ; an international journal
54
Journal of Services Marketing
53
Journal of service research
51
Journal of hospitality and tourism insights
49
The international journal of bank marketing : IJBM
48
International journal of services and operations management : IJSOM
47
Psychology & marketing
43
Journal of the Academy of Marketing Science
42
Quality management journal : QMJ
41
Journal of Asian finance, economics and business : JAFEB
39
Marketing intelligence & planning
36
Journal of service theory and practice : JSTP
35
European journal of marketing : EJM
34
Journal of Islamic marketing
34
Health marketing quarterly
32
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Source
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ECONIS (ZBW)
8,896
Other ZBW resources
207
RePEc
21
EconStor
9
BASE
4
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1
The antecedents of repurchase intention at user online travel agents in Indonesia mediated by brand image
Permatasari, Ratih Devita
;
Rohman, Fatchur
;
Sri Palupi …
-
2022
Persistent link: https://www.econbiz.de/10013494053
Saved in:
2
Moderating effect of government regulations on the determinants of customer loyalty for cellular service providers in Pakistan
Tariq, Beenish
;
Najam, Hammad
;
Nik Kamariah Nik Mat
; …
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012286411
Saved in:
3
Service capacity and price promotion wars
Bae, Junhyun
;
Chen, Li
;
Yao, Shiqing
- In:
Management science : journal of the Institute for …
68
(
2022
)
12
,
pp. 8757-8772
Persistent link: https://www.econbiz.de/10014284790
Saved in:
4
Moving beyond the Western versus Asian
culture
distinction : an investigation of acculturation effects
Weber, Karin
;
Sparks, Beverley
;
Hsu, Cathy H. C.
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1703-1723
Persistent link: https://www.econbiz.de/10011732294
Saved in:
5
Higher quality or lower price? : how value-increasing promotions affect retailer reputation via perceived value
Yoon, Sukki
;
Oh, Sangdo
;
Song, Sujin
;
Kim, Kyungok K.
; …
- In:
Journal of business research : JBR
67
(
2014
)
10
,
pp. 2088-2096
Persistent link: https://www.econbiz.de/10010400113
Saved in:
6
The mediating impact of stickiness and loyalty on word-of-mouth promotion of retail websites : a consumer perspective
Roy, Sanjit Kumar
;
Lassar, Walfried M.
;
Butaney, Gul T.
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1828-1849
Persistent link: https://www.econbiz.de/10010429758
Saved in:
7
Antecedents and consequences of pharmacy loyalty behavior
Athavale, Amod S.
;
Banahan, Benjamin F., III
;
Bentley, …
- In:
International journal of pharmaceutical and healthcare …
9
(
2015
)
1
,
pp. 36-55
Persistent link: https://www.econbiz.de/10011302267
Saved in:
8
For Indian online shoppers, have saying and doing parted ways?
Mishra, Manit
- In:
Psychology & marketing
35
(
2018
)
1
,
pp. 5-19
Persistent link: https://www.econbiz.de/10011970166
Saved in:
9
Who matters most in services : detractors, passively satisfied or promoters?
Pandey, Shivendra Kumar
- In:
International journal of Indian culture and business …
13
(
2016
)
2
,
pp. 170-181
Persistent link: https://www.econbiz.de/10011665025
Saved in:
10
The moderating role of mobile promotion during current and subsequent purchasing occasions : the case of restaurant delivery services
Pan, Huifeng
;
Ha, Hong Youl
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 601-622
Persistent link: https://www.econbiz.de/10013164481
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