Similar Search Results

Perceived destination image : an image model for a winter sports destination and its effect on intention to revisit

Hallmann, Kirstin; Zehrer, Anita; Müller, Sabine - In: Journal of travel research : a quarterly publication of … 54 (2015) 1, pp. 94-106

Persistent link: https://www.econbiz.de/10010474694

Service experience and service design : concepts and application in tourism SMEs

Zehrer, Anita - In: Managing service quality : MSQ ; an international journal 19 (2009) 3, pp. 332-349

Persistent link: https://www.econbiz.de/10009525091

Applying a lifecycle perspective to explain tourism network development

Zehrer, Anita; Raich, Frieda - In: The service industries journal 30 (2010) 9/10, pp. 1683-1705

Persistent link: https://www.econbiz.de/10008661574

Applying a lifecycle perspective to explain tourism network development

Zehrer, Anita; Raich, Frieda - In: Advances in service network analysis, (pp. 103-125). 2012

Persistent link: https://www.econbiz.de/10009311428

Generation Y : evaluating services experiences through mobile ethnography

Muskat, Matthias; Muskat, Birgit; Zehrer, Anita; Johns, … - In: Tourism review : the official journal of the AIEST 68 (2013) 3, pp. 55-71

Persistent link: https://www.econbiz.de/10010197659

Services research in tourism : advocating the integration of the supplier side

Zehrer, Anita; Muskat, Birgit; Muskat, Matthias - In: Journal of vacation marketing : an international journal 20 (2014) 4, pp. 353-363

Persistent link: https://www.econbiz.de/10010421437

Culture and service-related positive disconfirmations : an application of travel blog analysis

Magnini, Vincent P.; Kara, Derya; Crotts, John C.; … - In: Journal of vacation marketing : an international journal 18 (2012) 3, pp. 251-257

Persistent link: https://www.econbiz.de/10009580673

A systematic review of quality of student experience in higher education

Tan, Adrian Heng Tsai; Muskat, Birgit; Zehrer, Anita - In: International journal of quality and service sciences 8 (2016) 2, pp. 209-228

Persistent link: https://www.econbiz.de/10011587121

Generation Y : Evaluating Services Experiences Through Mobile Ethnography

Muskat, Matthias - 2017

There have been various ways of measuring service experiences in the past, but Generation Y has different values and mindsets than those of the generations that preceded them. This paper suggests mobile ethnography as an ideal method for data collection, where Generation Y customers are...

Persistent link: https://www.econbiz.de/10012945043