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~subject:"Service quality"
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Service quality
Relationship marketing
26
Beziehungsmarketing
25
Consumer behaviour
17
Konsumentenverhalten
16
Customer value
12
Kundenwert
10
Customer-dominant logic
7
Value creation
7
Betriebliche Wertschöpfung
5
Social Web
5
Social web
5
Customer ecosystem
4
Customer integration
4
Dienstleistungsmanagement
4
Kundenintegration
4
Service management
4
Services
4
Value analysis
4
Wertanalyse
4
Africa
3
Big data
3
Customer satisfaction
3
Dienstleistung
3
Dienstleistungsqualität
3
Dienstleistungssektor
3
E-commerce
3
Electronic Commerce
3
Service industry
3
Services marketing
3
Value formation
3
Big Data
2
Brand relationship
2
Brand strength
2
Connected services
2
Customer context
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Customer dominant logic
2
Customer engagement
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Customer experience
2
Customer logic
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Heinonen, Kristina
3
Andreassen, Tor W.
1
Lervik-Olsen, Line
1
Mithas, Sunil
1
Riel, Allard C. R. van
1
Strandvik, Tore
1
Voima, Päivi
1
Zhang, Lu
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European business review : EBR ; the official journal of the International Management Centres, Europe
1
Journal of business research : JBR
1
Journal of financial services marketing : JFSM
1
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ECONIS (ZBW)
3
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Conceptualising online banking service value
Heinonen, Kristina
- In:
Journal of financial services marketing : JFSM
12
(
2007/08
)
1
,
pp. 39-52
Persistent link: https://www.econbiz.de/10003701671
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2
Customer dominant value formation in service
Heinonen, Kristina
;
Strandvik, Tore
;
Voima, Päivi
- In:
European business review : EBR ; the official journal …
25
(
2013
)
2
,
pp. 104-123
Persistent link: https://www.econbiz.de/10009723905
Saved in:
3
A customer-centric five actor model for sustainability and service innovation
Riel, Allard C. R. van
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
136
(
2021
),
pp. 389-401
Persistent link: https://www.econbiz.de/10012663328
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