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~subject:"Service quality"
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Service quality
Consumer behaviour
65
Konsumentenverhalten
64
USA
25
Dienstleistungsqualität
21
United States
21
Dienstleistung
16
Relationship marketing
14
Beziehungsmarketing
13
Eating habit
13
Ernährungsverhalten
13
Vereinigte Staaten
13
Customer satisfaction
12
Kundenzufriedenheit
12
Gesundheit
11
Health
11
Marketing
11
Dienstleistungsmarketing
9
Einzelhandel
9
Food consumption
9
Gesundheitsversorgung
9
Gesundheitswesen
9
Health care
9
Health care system
9
Lebensmittelkonsum
9
Personality psychology
9
Persönlichkeitspsychologie
9
Product quality
9
Produktqualität
9
Services marketing
9
Theorie
9
Theory
9
Corporate Social Responsibility
8
Corporate social responsibility
8
Food
8
Dienstleistungssektor
7
Lebensmittel
7
Perception
7
Services
7
Wahrnehmung
7
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9
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2
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Article
20
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2
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17
Aufsatz in Zeitschrift
17
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2
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2
Interview
1
viewpoint
1
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English
22
Author
All
Berry, Leonard L.
19
Danaher, Tracey S.
3
Parasuraman, A.
3
Seiders, Kathleen
3
Zeithaml, Valarie A.
3
Attai, Deanna J.
2
Howard, Chuck
2
Moore, Sarah G.
2
Parish, Janet Turner
2
Aksoy, Lerzan
1
Bateson, John E. G.
1
Bearden, William O.
1
Bendapudi, Neeli
1
Berger, Jonah
1
Bitner, Mary Jo
1
Bowen, David E.
1
Brown, Stephen Walter
1
Chase, Richard B.
1
Dikec, Altay
1
Edvardsson, Bo
1
Fisk, Raymond P.
1
Godfrey, Andrea L.
1
Grewal, Dhruv
1
Grönroos, Christian
1
Haws, Kelly L.
1
Janakiraman, Ramkumar
1
Keiningham, Timothy
1
Lin, Hai
1
Loureiro, Yuliya Komarova
1
Mende, Martin
1
Meterko, Mark M.
1
Meyer, Jeffrey
1
Mirabito, Ann M.
1
Mohr, David
1
Packard, Grant
1
Riney, Robert G.
1
Schneider, Benjamin
1
Seltman, Kent D.
1
Shankar, Venkatesh
1
Shwartz, Michael
1
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Business horizons
4
Journal of service research
3
AMS review : official publication of the Academy of Marketing Science
2
Journal of the Academy of Marketing Science
2
Harvard business review on managing health care
1
Interaktionen im Dienstleistungsbereich
1
Journal of Services Marketing
1
Journal of business research : JBR
1
Journal of service management
1
Journal of service research : JSR
1
Organizational dynamics : a quarterly review of organizational behavior for professional managers
1
Quality management journal : QMJ
1
Report / Marketing Science Institute
1
Report / Marketing Science Institute / Marketing Science Institute
1
The journal of services marketing
1
Working paper / Marketing Science Institute, Research Program
1
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ECONIS (ZBW)
21
Other ZBW resources
1
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1
Serving unfair customers
Berry, Leonard L.
;
Seiders, Kathleen
- In:
Business horizons
51
(
2008
)
1
,
pp. 29-37
Persistent link: https://www.econbiz.de/10003708226
Saved in:
2
Competing with quality service in good times and bad
Berry, Leonard L.
- In:
Business horizons
52
(
2009
)
4
,
pp. 309-317
Persistent link: https://www.econbiz.de/10003865402
Saved in:
3
Service innovation is urgent in healthcare
Berry, Leonard L.
- In:
AMS review : official publication of the Academy of …
9
(
2019
)
1/2
,
pp. 78-92
Persistent link: https://www.econbiz.de/10012113572
Saved in:
4
Businesses beware : consumer immoral retaliation in response to perceived moral violations by companies
Loureiro, Yuliya Komarova
;
Haws, Kelly L.
;
Bearden, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 184-200
Persistent link: https://www.econbiz.de/10011855788
Saved in:
5
Servqual: a multiple-item scale for measuring customer perceptions of service quality
Parasuraman, A.
;
Zeithaml, Valarie A.
;
Berry, Leonard L.
-
1986
Persistent link: https://www.econbiz.de/10000767760
Saved in:
6
Designing the service factory for customers and employees
Wall, Eileen A.
;
Berry, Leonard L.
- In:
Interaktionen im Dienstleistungsbereich
,
(pp. 521-531)
.
2001
Persistent link: https://www.econbiz.de/10001555462
Saved in:
7
Moving forward in service quality research : measuring different customer-expectation levels, comparing alternative scales, and examining the performance-behavioral intentions link
Parasuraman, A.
;
Zeithaml, Valarie A.
;
Berry, Leonard L.
-
1994
Persistent link: https://www.econbiz.de/10000896544
Saved in:
8
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
9
Innovative healthcare delivery
Berry, Leonard L.
;
Mirabito, Ann M.
- In:
Business horizons
53
(
2010
)
2
,
pp. 157-169
Persistent link: https://www.econbiz.de/10003957080
Saved in:
10
The effect of the work and physical environment on hospital nurses’ perceptions and attitudes : service quality and commitment
Janakiraman, Ramkumar
;
Parish, Janet Turner
;
Berry, …
- In:
Quality management journal : QMJ
18
(
2011
)
4
,
pp. 36-49
Persistent link: https://www.econbiz.de/10009381979
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