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Service quality in higher education : a review and research agenda

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Service quality in a higher education context : an integrated model

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An integrated-process model of service quality, istitutional brand and behavioural intentions : the case of a University

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How service quality affects university brand performance, university brand image and behavioural intention : the mediating effects of satisfaction and trust and moderating roles of gender and study mode

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Financial reporting consequences of natural disasters : evidence from the impact of resource constraints at audit offices on non-affected clients

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Service quality in a higher education context: an integrated model

Sultan, Parves; Yin Wong, Ho - In: Asia Pacific Journal of Marketing and Logistics 24 (2012) 5, pp. 755-784

Purpose – The aim of this study is to develop and empirically test an integrated model incorporating the antecedents and consequences of service quality in a higher education context. Design/methodology/approach – This research employed both qualitative and quantitative research methods. The...

Persistent link: https://www.econbiz.de/10014674796