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Service Recovery Paradox: The...
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Service quality
Beschwerdemanagement
3
Complaint management
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Dienstleistungsqualität
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Beziehungsmarketing
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Customer satisfaction
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India
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Kundenzufriedenheit
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Bank failure
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Black and Scholes option pricing model
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Business Performance Index
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Combination models
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Consumer behaviour
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Derivat
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Dienstleistungssektor
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Krishna, Anupam
3
Dangayach, G. S.
2
Jain, Rakesh
2
Lazarus, Davis
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Singhal, Shuchi
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International journal of Indian culture and business management
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
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The marketing review
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A conceptual framework for the service recovery paradox
Krishna, Anupam
;
Dangayach, G. S.
;
Jain, Rakesh
- In:
The marketing review
11
(
2011
)
1
,
pp. 41-56
Persistent link: https://www.econbiz.de/10009233542
Saved in:
2
Service failure magnitude and paradox : a banking perspective
Singhal, Shuchi
;
Krishna, Anupam
;
Lazarus, Davis
- In:
Journal of relationship marketing : innovations & …
12
(
2013
)
3
,
pp. 191-203
Persistent link: https://www.econbiz.de/10010209887
Saved in:
3
Service failures and recovery : the cultural perspective
Krishna, Anupam
;
Dangayach, G. S.
;
Jain, Rakesh
- In:
International journal of Indian culture and business …
6
(
2013
)
3
,
pp. 351-361
Persistent link: https://www.econbiz.de/10009741839
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