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Adverse behavioral and relational consequences of service innovation failure
Liao, Shuling; Chou, Cindy Yunshin; Lin, Tzu-Han - In: Journal of business research : JBR 68 (2015) 4, pp. 834-839
Persistent link: https://www.econbiz.de/10010504969
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Service system well-being : scale development and validation
Laud, Gaurangi; Chou, Cindy Yunhsin; Leo, Wei Wei Cheryl - In: Journal of service management 34 (2023) 3, pp. 368-402
Persistent link: https://www.econbiz.de/10014337973
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"Yes, I know you" : the role of source familiarity in the relationship between service adaptive behavior and customer satisfaction
Shen, Yung-Cheng; Lin, Heng-Yu; Chou, Cindy Yunhsin; … - In: Journal of service theory and practice 32 (2022) 5, pp. 620-639
Persistent link: https://www.econbiz.de/10013349361
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An integrated model of customer loyalty : an empirical examination in retailing practice
Chen, Yen-chun; Shen, Yung-cheng; Liao, Shuling - In: The service industries journal 29 (2009) 3/4, pp. 267-280
Persistent link: https://www.econbiz.de/10003870587