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How customer experience affects the customer-based brand equity for tourism destinations
Yang, Yan; Liu, Xiaoming; Li, Jun - In: Journal of travel and tourism marketing 32 (2015), pp. 97-113
Persistent link: https://www.econbiz.de/10011416156
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The role of travel experience in the structural relationships among tourists’ perceived image, satisfaction, and behavioral intentions
Liu, Xiaoming; Li, Jun; Kim, Woo Gon - In: Tourism and hospitality research : the surrey quarterly … 17 (2017) 2, pp. 135-146
Persistent link: https://www.econbiz.de/10011711485
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A formative measurement approach for exploring how to form service quality in hot spring resorts
Liu, Xiaoming; Fu, Yi; Chao, Ren-Fang; Li, Jun - In: Tourism and hospitality research : THR 19 (2019) 1, pp. 27-39
Persistent link: https://www.econbiz.de/10012165571
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It takes two to empower : customer responses to empowerment recovery in the context of robot service failure
Yu, Jing; Liu, Xiaoming; He, Mang; Huang, Liman; Li, Jun - In: International journal of hospitality management 120 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10015071094
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Self-diminishing effects of awe on consumer forgiveness in service encounters
Yang, Yan; Hu, Jing - In: Journal of retailing and consumer services 60 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012502710
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Examining risk-reduction behavior toward water quality among restaurant guests
Cho, Meehee; Bonn, Mark Andrew; Li, Jun - In: The Cornell hospitality quarterly 61 (2020) 3, pp. 255-270
Persistent link: https://www.econbiz.de/10012259282