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Big data for big insights : investigating language-specific drivers of hotel satisfaction with 412,784 user-generated reviews
Liu, Yong; Teichert, Thorsten; Rossi, Matti; Li, Hongxiu; … - In: Tourism management : research, policies, practice 59 (2017), pp. 554-563
Persistent link: https://www.econbiz.de/10011643325
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Evolving customer expectations of hospitality services : differences in attribute effects on satisfaction and re-patronage
Hu, Feng; Teichert, Thorsten; Liu, Yong; Li, Hongxiu; … - In: Tourism management : research, policies, practice 74 (2019), pp. 345-357
Persistent link: https://www.econbiz.de/10012128673
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Dealing with pandemics : an investigation of the effects of COVID-19 on customers' evaluations of hospitality services
Hu, Feng; Teichert, Thorsten; Deng, Shengliang; Liu, Yong; … - In: Tourism management : research, policies, practice 85 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012514396
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Optimizing service offerings using asymmetric impact-sentiment-performance analysis
Hu, Feng; Li, Hongxiu; Liu, Yong; Teichert, Thorsten - In: International journal of hospitality management 89 (2020), pp. 1-16
Persistent link: https://www.econbiz.de/10012293744
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Using hotel reviews to assess hotel frontline employees' roles and performances
Hu, Feng; Trivedi, Rohit; Teichert, Thorsten - In: International journal of contemporary hospitality management 34 (2022) 5, pp. 1796-1822
Persistent link: https://www.econbiz.de/10013412103