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Service quality
Tourism
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Hotel industry
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Hotellerie
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Consumer behaviour
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Tourismus
95
Konsumentenverhalten
94
Holiday behaviour
61
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Customer satisfaction
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Electronic Commerce
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Law, Rob
26
Fong, Lawrence Hoc Nang
7
Lei, Soey Sut Ieng
4
Zhang, Ziqiong
3
Denizci Guillet, Basak
2
Huiyue, Ye
2
Hung, Kam
2
Li, Nao
2
Liu, Xianwei
2
So, Amy Siu Ian
2
Tang, Xiangjie
2
Wang, Dan
2
Wang, Liang
2
Wong, IpKin Anthony
2
Ye, Qiang
2
Ye, Shun
2
Zhang, Zili
2
Ariza-Montes, Antonio
1
Au, Norman
1
Bai, Billy
1
Chan, Irene Cheng Chu
1
Chan, Janelle
1
Chathoth, Prakash K.
1
Chong, Sookyup
1
Fang, Davis Ka Chio
1
Fong, Davis Ka Chio
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Guo, Xiaoshu
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Lam, Long W.
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Lei, Simon
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1
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International journal of hospitality management
11
Journal of travel and tourism marketing
6
International journal of contemporary hospitality management
4
Tourism management : research, policies, practice
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality marketing & management
1
Journal of vacation marketing : an international journal
1
The service industries journal
1
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1
Exploring jaycustomer behavior and handling approach in casinos
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
;
Law, Rob
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1403-1425
Persistent link: https://www.econbiz.de/10011732142
Saved in:
2
A genetic algorithm-based learning approach to understand customer satisfaction with OTA websites
Hao, Jin-Xing
;
Yu, Yan
;
Law, Rob
;
Fong, Davis Ka Chio
- In:
Tourism management : research, policies, practice
48
(
2015
),
pp. 231-241
Persistent link: https://www.econbiz.de/10010508396
Saved in:
3
The impact of hotel servicescape on customer mindfulness and brand experience : the moderating role of length of stay
Haobin, Ye Ben
;
Huiyue, Ye
;
Peng, Li
;
Fong, Lawrence …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 592-610
Persistent link: https://www.econbiz.de/10012549287
Saved in:
4
Casino-induced satisfaction of needs and casino customer loyalty : the moderating role of subjective norms and perceived gaming value
Tsai, Henry
;
Fong, Lawrence Hoc Nang
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 478-490
Persistent link: https://www.econbiz.de/10012607326
Saved in:
5
Recipe for perceived personalization in hotels
Lei, Soey Sut Ieng
;
Wang, Dan
;
Fong, Lawrence Hoc Nang
; …
- In:
Tourism management : research, policies, practice
100
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457528
Saved in:
6
Does perceived yuanfen impact Chinese customers' hotel ratings?
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
- In:
International journal of hospitality management
122
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10015072323
Saved in:
7
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
8
"Touch over tech" : a longitudinal examination of human touch along a travel journey
Lei, Soey Sut Ieng
;
Fong, Lawrence Hoc Nang
;
Ye, Shun
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 927-945
Persistent link: https://www.econbiz.de/10014483799
Saved in:
9
Service attribute prioritization based on the marginal utility of attribute performance
Pan, Mengqiang
;
Li, Nao
;
Law, Rob
;
Huang, Xiankai
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440006
Saved in:
10
Repeat customers and satisfaction : uncovering new intricacies through restaurant reviews
Ji, Xiaoxian
;
Nicolau, Juan Luis
;
Law, Rob
;
Liu, Xianwei
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
7
,
pp. 1226-1237
Persistent link: https://www.econbiz.de/10015192455
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