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~subject:"Service quality"
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Service quality
Consumer behaviour
48
Konsumentenverhalten
45
Relationship marketing
40
Beziehungsmarketing
39
Taiwan
26
Customer satisfaction
20
Social Web
19
Social web
19
Kundenzufriedenheit
17
Dienstleistungsqualität
16
Online retailing
12
Online-Handel
12
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10
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9
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9
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Emotion
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7
Job satisfaction
7
Lieferantenmanagement
7
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7
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22
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Chen, Ching-fu
9
Wetzels, Martin
7
Ruyter, Ko de
6
de Ruyter, Ko
6
Lemmink, Jos
3
Bloemer, Josée
2
Chang, Yu-chun
2
Kao, Ya-ling
2
Streukens, Sandra
2
van Birgelen, Marcel
2
Beuningen, Jacqueline van
1
Brüggen, Elisabeth
1
Chen, Fu-shian
1
Cheng, Lee-ting
1
Chong, Terrence
1
Deruyter, Ko
1
Girish V. G.
1
Jong, Ad de
1
Keeling, Debbie I.
1
Keeling, Debbie Isobel
1
Keeling, Kathleen
1
Kleijnen, Mirella
1
Laing, Angus
1
Odekerken‐Schröder, Gaby
1
Peeters, Pascal
1
Schillewaert, Niels
1
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1
Wiertz, Caroline
1
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1
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European Journal of Marketing
3
Journal of air transport management
3
Tourism management : research, policies, practice
2
International Journal of Bank Marketing
1
International journal of hospitality management
1
International journal of market research : JMRS ; the journal of the Market Research Society
1
Journal of Business & Industrial Marketing
1
Journal of retailing
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
Journal of vacation marketing
1
Marketing Intelligence & Planning
1
Research memorandum / METEOR
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
16
Other ZBW resources
6
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1
AI-chatbots on the services frontline addressing the challenges and opportunities of agency
Chong, Terrence
;
Yu, Ting
;
Keeling, Debbie Isobel
; …
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012666027
Saved in:
2
Cooperating for service excellence in multi-channel service systems : an empirical assessment
Wiertz, Caroline
;
Ruyter, Ko de
;
Streukens, Sandra
-
2003
Persistent link: https://www.econbiz.de/10001780968
Saved in:
3
Individual differences in motivation to praticipate in online panels : the effect on response rate and response quality perceptions
Brüggen, Elisabeth
;
Wetzels, Martin
;
Ruyter, Ko de
; …
- In:
International journal of market research : JMRS ; the …
53
(
2011
)
3
,
pp. 369-390
Persistent link: https://www.econbiz.de/10009160893
Saved in:
4
An assessment of value creation in mobile service delivery and the moderating role of time consciousness
Kleijnen, Mirella
;
Ruyter, Ko de
;
Wetzels, Martin
- In:
Journal of retailing
83
(
2007
)
1
,
pp. 33-46
Persistent link: https://www.econbiz.de/10003438201
Saved in:
5
Customer self-efficacy in technology-based self-service : assessing between- and within-person differences
Beuningen, Jacqueline van
;
Ruyter, Ko de
;
Wetzels, Martin
; …
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 407-428
Persistent link: https://www.econbiz.de/10003853607
Saved in:
6
How value co-creation and co-destruction unfolds : a longitudinal perspective on dialogic engagement in health services interactions
Keeling, Debbie I.
;
Keeling, Kathleen
;
Ruyter, Ko de
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
2
,
pp. 236-257
Persistent link: https://www.econbiz.de/10012434104
Saved in:
7
Antecedents and outcomes of use experience of airport service robot : the stimulus-organism-response (S-O-R) framework
Chen, Ching-fu
;
V. G., Girish
- In:
Journal of vacation marketing
29
(
2023
)
4
,
pp. 570-583
Persistent link: https://www.econbiz.de/10014382459
Saved in:
8
Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists
Chen, Ching-fu
;
Chen, Fu-shian
- In:
Tourism management : research, policies, practice
31
(
2010
)
1
,
pp. 29-35
Persistent link: https://www.econbiz.de/10003920491
Saved in:
9
A study on mobile phone service loyalty in Taiwan
Chen, Ching-fu
;
Cheng, Lee-ting
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 807-819
Persistent link: https://www.econbiz.de/10009625464
Saved in:
10
Service needs of elderly air passengers
Chang, Yu-chun
;
Chen, Ching-fu
- In:
Journal of air transport management
18
(
2012
)
1
,
pp. 26-29
Persistent link: https://www.econbiz.de/10009701786
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