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Configuring the effect of multidimensional retail service quality and perceived value on customer loyalty towards retailers in Malaysia : mediated by customer satisfaction and trust
Ahasanul Haque; Chowdhury, Naila Anwar; Suharni Maulan; … - In: International journal of services and operations … 46 (2023) 4, pp. 492-519
Persistent link: https://www.econbiz.de/10015062924
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Customer loyalty for retailers' growth in Bangladesh : do retailer qualities (attributes and awareness) influence satisfaction and loyalty?
Ahasanul Haque; Chowdhury, Naila Anwar; Md Uzir Hossain Uzir - In: International journal of quality and innovation : IJQI 6 (2022) 2, pp. 231-252
Persistent link: https://www.econbiz.de/10013257371
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The mediating influence of service failure explanation on customer repurchase intention through customers satisfaction
Arun Kumar Tarofder; Nikhashemi, Seyed Rajab; Azam, S. … - In: International journal of quality and service sciences 8 (2016) 4, pp. 516-535
Persistent link: https://www.econbiz.de/10011641344
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Customer perceptions of value, satisfaction, and loyalty in the social media era : insights from electrical home appliances in an emerging economy
Md Uzir Hossain Uzir; Ishraq Jerin; Abu Bakar bin Abdul … - In: International journal of quality and innovation : IJQI 6 (2022) 2, pp. 190-230
Persistent link: https://www.econbiz.de/10013257353