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Tourist engagement and citizenship behavior : the mediating role of relationship quality in the hotel industry
Shafiee, Majid Mohammad; Tabaeeian, Reihaneh Alsadat; … - In: Tourism and hospitality research : THR 20 (2020) 4, pp. 481-492
Persistent link: https://www.econbiz.de/10012263796
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Analysing key indicators of website service quality using Kano and DANP hybrid model
Tabaeeian, Reihaneh Alsadat; Fahimi, Milad - In: International journal of process management and … 11 (2021) 6, pp. 791-807
Persistent link: https://www.econbiz.de/10012672163
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Can gamified e-service quality improve customer value co-creation and relationship quality in e-retailing?
Tabaeeian, Reihaneh Alsadat; Shafiee, Majid Mohammad; … - In: International journal of quality and service sciences 16 (2024) 2, pp. 145-166
Persistent link: https://www.econbiz.de/10015078164
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Developing a scale for gamified e-service quality in the e-retailing industry
Tabaeeian, Reihaneh Alsadat; Shafiee, Majid Mohammad; … - In: International journal of retail and distribution management 51 (2023) 4, pp. 444-464
Persistent link: https://www.econbiz.de/10014281077