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Meassevuring e-service quality, satisfaction and loyalty of customer in the online channel of the modern retail
Veloso, Cláudia Miranda; Magueta, Daniel; Sousa, Bruno; … - In: Inventi impact: retailing & consumer services (2021) 1, pp. 28-42
Persistent link: https://www.econbiz.de/10012601930
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Drivers of customer behavioral intentions and the relationship with service quality in specific industry contexts
Veloso, Cláudia Miranda; Sousa, Bruno - In: The international review of retail, distribution and … 32 (2022) 1, pp. 43-58
Persistent link: https://www.econbiz.de/10012873358
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The influence of branding and communication on the perception of value : a study from the perspective of medical tourism services
Sousa, Bruno; Alves, Gisela Maria - In: International journal of services and operations … 44 (2023) 3, pp. 355-367
Persistent link: https://www.econbiz.de/10014311713
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Assessment of the quality of the service perceived in specific contexts of management of a family business
Igreja, Carla Martins; Sousa, Bruno; Silva, Tiago; … - In: Journal of family business management : JFBM 12 (2022) 3, pp. 538-554
Persistent link: https://www.econbiz.de/10013536326
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The role of relationship marketing in behavioural intentions of medical tourism services and guest experiences
Sousa, Bruno Miguel; Alves, Gisela Maria - In: Journal of hospitality and tourism insights 2 (2019) 3, pp. 224-240
Persistent link: https://www.econbiz.de/10012130750