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The effect of service experiences over time on a supplier's retention of business customers ; Report No. 04-119

Bolton, Ruth N.; Lemon, Katherine N.; Bramlett, Matthew D. - In: MSI reports : working paper series (2004) 4, pp. 48-71

Persistent link: https://www.econbiz.de/10002707976

Does integrated store service quality turn omnichannel shoppers into price-insensitive, cross-category purchasers, and loyal webroomers? Moderating role of perceived relationship investment and alternative retailer attractiveness

Natarajan, Thamaraiselvan; Raghavan, Deepak Ramanan Veera - In: International journal of quality and service sciences 15 (2023) 3/4, pp. 273-290

Persistent link: https://www.econbiz.de/10014432485

Importance of the perceived quality of touchpoints for customer journey analysis : evidence from the B2B sector

Koch, Christian; Hartmann, Michael - In: Electronic commerce research 23 (2023) 3, pp. 1515-1538

Persistent link: https://www.econbiz.de/10014383044

Online relationship quality : scale development and initial testing

Brun, Isabelle; Rajaobelina, Lova; Line, Ricard - In: The international journal of bank marketing : IJBM 32 (2014) 1, pp. 5-27

Persistent link: https://www.econbiz.de/10010252740

Does relationship matter? : customers' response to service failure

Tsai, Chia-ching; Yang, Yung-kai; Cheng, Yu-chi - In: Managing service quality : MSQ ; an international journal 24 (2014) 2, pp. 139-159

Persistent link: https://www.econbiz.de/10010254024

Analysis of the effect of perceived service quality to the relationship quality on the business-to-business market

Pepur, Mario; Mihanović, Zoran; Pepur, Sandra - In: Management : journal of contemporary management issues 18 (2013) 2, pp. 97-109

The topic of the paper is focused on elaborating the impact of perceived service quality on the relationship quality at the business-to-business market. The purpose of the research is twofold. First is to expand the findings of only a few studies on the relationship between these variables, as...

Persistent link: https://www.econbiz.de/10010240750

Salesperson's personality and relationship quality : are you a friend or a customer?

Peighambari, Kaveh; Sattari, Setayesh; Styvén, Maria; … - In: Marketing in the socially-networked world : challenges …, (pp. 511-518). 2013

Persistent link: https://www.econbiz.de/10010191244

Purchase offering quality : the effects of buyer behaviour on organizational supplying behaviour

Ramsay, John; Wagner, Beverly; Kelly, Stephen - In: International journal of operations & production … 33 (2013) 10, pp. 1260-1282

Persistent link: https://www.econbiz.de/10010202240

Role of involvement and commitment in sustaining firm-customer relationships : an empirical investigation

Parahoo, Sanjai K. - In: International journal of procurement management 6 (2013) 4, pp. 407-423

Persistent link: https://www.econbiz.de/10010207624

The influence of relational selling behavior on relationship quality : the moderating effect of perceived price and customers’ relationship proneness

Lin, Su-yin - In: Journal of relationship marketing : innovations & … 12 (2013) 3, pp. 204-222

Persistent link: https://www.econbiz.de/10010209883