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Journal of service theory and practice : JSTP
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ECONIS (ZBW)
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Exploring service adaptation in a business-to-business context
Zhu, Xia
;
Zalkiewski, Judy
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
3
,
pp. 315-337
Persistent link: https://www.econbiz.de/10011528296
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2
Examining the trade-off between compensation and promptness in eWOM-triggered service recovery : a restorative justice perspective
Liu, Hongfei
;
Jayawardhena, Chanaka
;
Dibb, Sally
; …
- In:
Tourism management : research, policies, practice
75
(
2019
),
pp. 381-392
Persistent link: https://www.econbiz.de/10012063617
Saved in:
3
Exploring service failure in a business-to-business context
Zhu, Xia
;
Zolkiewski, Judy
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 367-379
Persistent link: https://www.econbiz.de/10011387791
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