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Service recovery strategies for crowdsourced transportation : an examination of their impacts on user loyalty

Yuen, Kum Fai; Song, Simin; Li, Xue; Wang, Xueqin - In: Technology analysis & strategic management 35 (2023) 5, pp. 523-537

Persistent link: https://www.econbiz.de/10014301365

From a functional service to an emotional ‘saviour’ : a structural analysis of logistics values for in-home consumers

Li, Ting; Cai, Lanhui; Liu, Yanfeng; Yuen, Kum Fai; … - In: Journal of retailing and consumer services 78 (2024), pp. 1-11

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Service quality and customer satisfaction in liner shipping

Yuen, Kum Fai; Vinh Van Thai - In: International journal of quality and service sciences 7 (2015) 2/3, pp. 170-183

Persistent link: https://www.econbiz.de/10011400404

Service quality appraisal : a study of interactions

Yuen, Kum Fai; Vinh Van Thai - In: Total quality management & business excellence : an … 28 (2017) 7, pp. 730-745

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Corporate social responsibility and service quality provision in shipping firms : financial synergies or trade-offs?

Yuen, Kum Fai; Vinh Van Thai - In: Maritime policy and management : MPM 44 (2017) 1/2, pp. 131-146

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Multi-stakeholders' assessment of bike sharing service quality based on DEMATEL-VIKOR method

Ma, Fei; Shi, Wenjing; Yuen, Kum Fai; Sun, Qipeng; Guo, … - In: International journal of logistics : research and … 22 (2019) 5, pp. 449-472

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Quality design for maritime studies programme in the digital era

Koh, Le Yi; Li, Kevin Xingang; Chia, Ying Ying; Yuen, … - In: Maritime policy & management 50 (2023) 3, pp. 301-320

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Effects of logistics service quality and price fairness on customer repurchase intention : the moderating role of cross-border e-commerce experiences

Do, Quynh Huong; Kim, Thai Young; Wang, Xueqin - In: Journal of retailing and consumer services 70 (2023), pp. 1-12

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Exploring the factors that drive consumers to use contactless delivery services in the context of the continued COVID-19 pandemic

Jiang, Yi; Lai, Po-Lin; Yang, Ching-Chiao; Wang, Xinchen - In: Journal of retailing and consumer services 72 (2023), pp. 1-13

Persistent link: https://www.econbiz.de/10014253468

Service quality and customer satisfaction in liner shipping

Yuen, Kum Fai; Thai, Vinh Van - In: International Journal of Quality and Service Sciences 7 (2015) 2/3, pp. 170-183

Purpose – This paper aims to identify the dimensions of service quality (SQ) in liner shipping and examine their effects on customer satisfaction. Design/methodology/approach – The indicators of SQ in liner shipping were identified from reviewing the literature and interviewing six qualified...

Persistent link: https://www.econbiz.de/10014802560