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~subject:"Service quality"
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Service quality
Consumer behaviour
63
Konsumentenverhalten
59
Customer satisfaction
32
Relationship marketing
29
Beziehungsmarketing
28
Dienstleistungsqualität
27
Kundenzufriedenheit
25
Hospitality industry
19
Social Web
19
Social web
19
Gastgewerbe
17
Hotel industry
15
Hotellerie
14
Viral marketing
14
Virales Marketing
14
Internet marketing
13
Online-Marketing
13
Tourismus
12
Confidence
11
Tourism
11
Brand image
10
Customer loyalty
10
Gastronomie
10
Online retailing
10
Online-Handel
10
Restaurant industry
10
Vertrauen
10
Emotion
9
Hospital
9
Krankenhaus
9
Brand management
8
Customer integration
8
Generation Y
8
Innovation
8
Kundenintegration
8
Markenimage
8
Tourism industry
8
Tourismuswirtschaft
8
Brand
7
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18
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1
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Article
28
Book / Working Paper
2
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Article in journal
24
Aufsatz in Zeitschrift
24
research-article
2
Aufsatz im Buch
1
Book section
1
Language
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English
29
Undetermined
1
Author
All
Kandampully, Jay
17
Bilgihan, Anil
16
Bujisic, Milos
5
Okumus, Fevzi
3
Choi, Hyeyoon
2
Cobanoglu, Cihan
2
Kashif Hussain
2
Marimuthu, Malliga
2
Seo, Soobin
2
Solnet, David
2
Sukhu, Anupama
2
Aarikka-Stenroos, Leena
1
Alkire, Linda
1
Amer, Sally Mohamed
1
Antonacopoulou, Elena
1
Berezina, Katerina
1
Bogicevic, Vanja
1
Bui, M̃y
1
Buonincontri, Piera
1
Buoye, Alexander John
1
Butler, Liam
1
Choi, Jihee
1
Chuah, Stephanie Hui-wen
1
Dedeoğlu, Bekir Bora
1
Dogan, Seden
1
Helkkula, Anu
1
Hu, Hsin-hui
1
J. Kandampully
1
Jaakkola, Elina
1
Juwaheer, Thanika Devi
1
Kandampully, Ria
1
Kim, Jung-Hwan
1
Kim, Minjeong
1
Kim, Seoyoung
1
Kour, Gurpreet
1
Kralj, Anna
1
Li, Yizhi
1
Madanoglu, Melih
1
Marti, Candice L.
1
Mattila, Anna
1
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Published in...
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International journal of hospitality management
4
Journal of service management
4
Journal of hospitality marketing & management
3
The service industries journal
3
Journal of retailing and consumer services
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of contemporary hospitality management
1
Journal of Service Management
1
Journal of Service Management: Volume 26, Issue 2
1
Journal of hospitality and tourism insights
1
Marketing Intelligence & Planning
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
The Cornell hospitality quarterly
1
The Learning Organization
1
The TQM journal : the international review of organizational improvement
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
27
Other ZBW resources
2
BASE
1
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1
What drives Gen Y loyalty? Understanding the mediated moderating roles of switching costs and alternative attractiveness in the value-satisfaction-loyalty chain
Chuah, Stephanie Hui-wen
;
Marimuthu, Malliga
; …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 124-136
Persistent link: https://www.econbiz.de/10011697928
Saved in:
2
Linking servicescape and experiencescape : creating a collective focus for the service industry
Kandampully, Jay
;
Bilgihan, Anil
;
Amer, Sally Mohamed
- In:
Journal of service management
34
(
2023
)
2
,
pp. 316-340
Persistent link: https://www.econbiz.de/10014337954
Saved in:
3
Toward holistic experience-oriented service innovation : co-creating sustainable value with customers and society
Kandampully, Jay
;
Bilgihan, Anil
;
Riel, Allard C. R. van
; …
- In:
The Cornell hospitality quarterly
64
(
2023
)
2
,
pp. 161-183
Persistent link: https://www.econbiz.de/10014253093
Saved in:
4
Zone of tolerance for banks : a diagnostic model of service quality
Nadijri, Halil
;
Kandampully, Jay
;
Kashif Hussain
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1547-1564
Persistent link: https://www.econbiz.de/10003928499
Saved in:
5
Legends of service excellence : the habits of seven highly effective hospitality companies
Solnet, David
;
Kandampully, Jay
;
Kralj, Anna
- In:
Journal of hospitality marketing & management
19
(
2010
)
8
,
pp. 889-908
Persistent link: https://www.econbiz.de/10008748425
Saved in:
6
Relationships and impacts of service quality, perceived value, customer satisfaction, and image : an empirical study
Hu, Hsin-hui
;
Kandampully, Jay
;
Juwaheer, Thanika Devi
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 111-125
Persistent link: https://www.econbiz.de/10003849576
Saved in:
7
Students' perceptions of service quality in higher education
Nadiri, Halil
;
Kandampully, Jay
;
Kashif Hussain
- In:
Total quality management & business excellence : an …
20
(
2009
)
5/6
,
pp. 523-535
Persistent link: https://www.econbiz.de/10003881310
Saved in:
8
The impact of buying environment characteristics of retail websites
Kim, Jung-Hwan
;
Kim, Minjeong
;
Kandampully, Jay
- In:
The service industries journal
27
(
2007
)
7/8
,
pp. 865-880
Persistent link: https://www.econbiz.de/10003598823
Saved in:
9
Competing in the future : how can firms nurture service superiority
Kandampully, Jay
;
Kandampully, Ria
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 37-51)
.
2007
Persistent link: https://www.econbiz.de/10003595694
Saved in:
10
The effect of atmosphere on customer engagement in upscale hotels : an application of S-O-R paradigm
Choi, Hyeyoon
;
Kandampully, Jay
- In:
International journal of hospitality management
77
(
2019
),
pp. 40-50
Persistent link: https://www.econbiz.de/10011988426
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