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~subject:"Service quality"
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Service quality
Consumer behaviour
85
Konsumentenverhalten
83
Relationship marketing
55
Beziehungsmarketing
54
Franchising
40
Social Web
22
Social web
22
Australia
20
Online retailing
20
Online-Handel
20
Brand management
19
Luxury goods
19
Luxusgüter
19
Markenführung
19
Customer satisfaction
18
Kundenzufriedenheit
18
Australien
17
Marketing management
17
Marketingmanagement
17
E-commerce
16
Electronic Commerce
16
Internet marketing
16
Online-Marketing
16
Brand image
15
Dienstleistungsqualität
15
Markenimage
15
Advertising
14
Artificial intelligence
13
Einzelhandel
13
Künstliche Intelligenz
13
Marketing
13
Retail trade
13
Brand
12
Markenartikel
12
Digitalisierung
10
Digitization
10
Lieferantenmanagement
10
Supplier relationship management
10
Werbung
10
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15
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15
research-article
1
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English
16
Author
All
Quach, Sara
13
Thaichon, Park
9
Jebarajakirthy, Charles
4
Thaichon, Paramaporn
4
Lobo, Antonio
3
Radu, Alexandru
2
Surachartkumtonkun, Jiraporn
2
Weaven, Scott
2
Barari, Mojtaba
1
Bavalur, Amulya Sai
1
Bhardwaj, Seema
1
Chopra, Ritika
1
Hewege, Chandana
1
Le Dung
1
Le, Truc H
1
Levin, Elizabeth
1
Moudrý, Dann Vit
1
Nair, Kiran
1
Nair, Meeta
1
Nguyen, Mai
1
Nimri, Rawan
1
Patamaporn Thaichon
1
Prentice, Catherine
1
Quach, Ken
1
Quach, Thu Nguyen
1
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Journal of retailing and consumer services
5
Asia Pacific journal of marketing and logistics
3
Services marketing quarterly
2
Asia Pacific Journal of Marketing and Logistics
1
Australasian marketing journal
1
International journal of hospitality management
1
Journal of consumer behaviour
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of strategic marketing
1
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ECONIS (ZBW)
15
Other ZBW resources
1
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1
Relationship outcomes following a service failure : the role of agent likability
Radu, Alexandru
;
Quach, Sara
;
Thaichon, Park
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
2
,
pp. 364-379
Persistent link: https://www.econbiz.de/10013553058
Saved in:
2
The role of creativity and project management in enhancing service quality of advertising agencies : a qualitative approach
Levin, Elizabeth
;
Thaichon, Park
;
Quach, Sara
;
Lobo, Antonio
- In:
Australasian marketing journal
26
(
2018
)
1
,
pp. 31-40
Persistent link: https://www.econbiz.de/10011880456
Saved in:
3
Aesthetic labor and visible diversity : the role in retailing service encounters
Quach, Sara
;
Jebarajakirthy, Charles
;
Thaichon, Park
- In:
Journal of retailing and consumer services
38
(
2017
),
pp. 34-43
Persistent link: https://www.econbiz.de/10011743114
Saved in:
4
The effects of service quality on internet service provider customers' behaviour : a mixed methods study
Quach, Sara
;
Jebarajakirthy, Charles
;
Thaichon, Park
- In:
Asia Pacific journal of marketing and logistics
28
(
2016
)
3
,
pp. 435-463
Persistent link: https://www.econbiz.de/10011583360
Saved in:
5
Triadic relationship between customers, service providers and government in a highly regulated industry
Quach, Sara
;
Thaichon, Park
;
Hewege, Chandana
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012269075
Saved in:
6
Managing customer switching behavior in the banking industry
Thaichon, Park
;
Quach, Sara
;
Bavalur, Amulya Sai
;
Nair, …
- In:
Services marketing quarterly
38
(
2017
)
3
,
pp. 142-154
Persistent link: https://www.econbiz.de/10011756714
Saved in:
7
The development of service quality dimensions for internet service providers : retaining customers of different usage patterns
Thaichon, Paramaporn
;
Lobo, Antonio
;
Prentice, Catherine
; …
- In:
Journal of retailing and consumer services
21
(
2014
)
6
,
pp. 1047-1058
Persistent link: https://www.econbiz.de/10010437660
Saved in:
8
The moderating role of age in customer loyalty formation process
Thaichon, Paramaporn
;
Lobo, Antonio
;
Quach, Sara
- In:
Services marketing quarterly
37
(
2016
)
1
,
pp. 52-70
Persistent link: https://www.econbiz.de/10011452149
Saved in:
9
Internet service providers' service quality and its effect on customer loyalty of different usage patterns
Quach, Sara
;
Thaichon, Paramaporn
;
Jebarajakirthy, Charles
- In:
Journal of retailing and consumer services
29
(
2016
),
pp. 104-113
Persistent link: https://www.econbiz.de/10011442362
Saved in:
10
The relationship between service quality, satisfaction, trust, value, commitment and loyalty of Internet service providers' customers
Thaichon, Paramaporn
;
Quach, Sara
- In:
Journal of global scholars of marketing science : …
25
(
2015
)
4
,
pp. 295-313
Persistent link: https://www.econbiz.de/10011515067
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