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Service quality
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Journal of retailing and consumer services
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1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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ECONIS (ZBW)
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1
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
2
Exploring perceived value's impact on attitudes in autonomous public transportation services : a multi-dimensional approach
Hong, EunPyo
;
Park, Jungkun
;
Lim, Boram
- In:
Total quality management & business excellence
36
(
2025
)
1/2
,
pp. 100-124
Persistent link: https://www.econbiz.de/10015178469
Saved in:
3
Digital music services : consumer intention and adoption
Kwong, Sze Wan
;
Park, Jungkun
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1461-1479
Persistent link: https://www.econbiz.de/10003802501
Saved in:
4
Service failures in online double deviation scenarios : justice theory approach
Lee, Eun Jung
;
Park, Jungkun
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
1
,
pp. 46-69
Persistent link: https://www.econbiz.de/10003940606
Saved in:
5
The role of listening in e-contact center customer relationship management
Park, Jungkun
;
Chung, Te-Lin Doreen
;
Gunn, Frances
; …
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 49-58
Persistent link: https://www.econbiz.de/10010531129
Saved in:
6
Social perspectives of e-contact center for loyalty building
Park, Jungkun
;
Chung, HoEun
;
Rutherford, Brian
- In:
Journal of business research : JBR
64
(
2011
)
1
,
pp. 34-38
Persistent link: https://www.econbiz.de/10008806357
Saved in:
7
Discovering meaningful engagement through interaction between customers and service robots
Hyun, Youyung
;
Hlee, Sunyoung
;
Park, Jaehyun
;
Chang, …
- In:
The service industries journal
42
(
2022
)
13/14
,
pp. 973-1000
Persistent link: https://www.econbiz.de/10013362163
Saved in:
8
An opinion-driven decision-support framework for benchmarking hotel service
Park, Jaehun
;
Lee, Byung Kwon
- In:
Omega : the international journal of management science
103
(
2021
),
pp. 1-20
Persistent link: https://www.econbiz.de/10012581752
Saved in:
9
Quality-driven profitability analysis in service operations
Park, Jaehun
;
Lee, Byung Kwon
;
Lim, Sungmook
- In:
Journal of the Operational Research Society
72
(
2021
)
7
,
pp. 1578-1590
Persistent link: https://www.econbiz.de/10012609211
Saved in:
10
Luxury hospitality services : editorial comment
Back, Ki-Joon
;
Park, Jungkun
;
LaTour, Kathy
- In:
The Cornell hospitality quarterly
63
(
2022
)
1
,
pp. 4
Persistent link: https://www.econbiz.de/10012800181
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