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~subject:"Service quality"
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Service quality
China
72
Innovation
26
Dienstleistungsqualität
24
Lieferkette
20
Supply chain
20
Theorie
20
Theory
20
Financial audit
17
Wirtschaftsprüfung
17
Consumer behaviour
16
Konsumentenverhalten
16
Quality management
16
Corporate social responsibility
15
Qualitätsmanagement
15
Corporate Social Responsibility
13
Customer satisfaction
13
Beziehungsmarketing
12
Innovation management
12
Innovationsmanagement
12
Relationship marketing
12
Kundenzufriedenheit
11
Firm performance
10
Lieferantenmanagement
10
Supplier relationship management
10
Unternehmenserfolg
10
Mass Customization
9
Mass customization
9
Online retailing
9
Online-Handel
9
Coronavirus
8
Führungskräfte
8
Institutional infrastructure
8
Institutionelle Infrastruktur
8
Managers
8
Social network
8
Soziales Netzwerk
8
Investition
7
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7
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7
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case-report
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English
25
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Zhang, Min
25
He, Zhen
10
Huang, Lili
3
Tong, Lijing
3
Deng, Yingwen
2
Deng, Yujia
2
Hu, Hanxin
2
Li, Yiwei
2
Sun, Ting
2
Vasarhelyi, Miklos A.
2
Wang, G. Alan
2
Wu, Bin
2
Wu, Yongliang
2
Xie, Lu
2
Xie, Yueyue
2
Xiong, Jingjing
2
Yang, Zhifeng
2
Ahmed Hassaan Mohammed Ali
1
Chu, Yuxuan
1
Dai, Xujing
1
Goh, Thong Ngee
1
Gul, Ferdinand A
1
Hu, Hao
1
Jin, Biying
1
Ke, Ben
1
Lan, Bin
1
Li, Dan
1
Li, Li
1
Li, Rulan
1
Li, Xu
1
Li, Zihui
1
Liang, Shichang
1
Lin, Bin
1
Moustapha, Farouk Adewale
1
Qin, Fang
1
Song, Jing
1
Sun, Lin
1
Wang, Alan G.
1
Wang, Lu
1
Wang, Weicheng
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
International journal of quality and service sciences
2
Abacus : a journal of accounting, finance and business studies
1
Accounting and business research
1
Australian accounting review : AAR
1
International Journal of Quality & Reliability Management
1
International journal of management, economics and social sciences : IJMESS
1
International journal of quality & reliability management
1
International journal of retail and distribution management
1
Journal of accounting and public policy
1
Journal of business ethics : JOBE
1
Journal of business finance & accounting : JBFA
1
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
1
Journal of service theory and practice : JSTP
1
The British accounting review : the journal of the British Accounting Association
1
The international journal of accounting
1
The international journal of accounting : TIJA
1
The journal of information systems : JIS ; a semiannual journal of the Information Systems Section of the American Accouting Association
1
Total quality management & business excellence
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
24
Other ZBW resources
1
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1
Service quality evaluation of car rental industry in China
Zhang, Min
;
Xie, Yueyue
;
Huang, Lili
;
He, Zhen
- In:
International journal of quality & reliability management
31
(
2014
)
1
,
pp. 82-102
Persistent link: https://www.econbiz.de/10010254288
Saved in:
2
A study of key success factors of service enterprises in China
Zhang, Min
;
Jin, Biying
;
Wang, G. Alan
;
Goh, Thong Ngee
; …
- In:
Journal of business ethics : JOBE
134
(
2016
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10011452910
Saved in:
3
E-service quality perceptions : an empirical analysis of the Chinese e-retailing industry
Zhang, Min
;
Huang, Lili
;
He, Zhen
;
Wang, Alan G.
- In:
Total quality management & business excellence : an …
26
(
2015
)
11/12
,
pp. 1357-1372
Persistent link: https://www.econbiz.de/10011528320
Saved in:
4
An empirical investigation of service recovery in e-retailing : an operations management perspective
Zhang, Min
;
Dai, Xujing
;
He, Zhen
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
3
,
pp. 348-367
Persistent link: https://www.econbiz.de/10011305994
Saved in:
5
Quality management practices and their effects on the performance of public hospitals
Xiong, Jingjing
;
He, Zhen
;
Deng, Yujia
;
Zhang, Min
; …
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 383-401
Persistent link: https://www.econbiz.de/10011772138
Saved in:
6
Measuring service quality in telematics service : development and validation of multidimensional TeleServQ scale
He, Zhen
;
Yang, Xiaoxi
;
Wang, Weicheng
;
Zhang, Min
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1166-1182
Persistent link: https://www.econbiz.de/10011778137
Saved in:
7
Development and validation of a measurement instrument for assessing quality management practices in hospitals : an exploratory study
Xiong, Jingjing
;
He, Zhen
;
Ke, Ben
;
Zhang, Min
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 465-478
Persistent link: https://www.econbiz.de/10011579814
Saved in:
8
The effect of previous working relationship between rotating partners on mandatory audit partner rotation
Zhang, Min
;
Xu, Haoran
;
Li, Xu
- In:
The international journal of accounting : TIJA
52
(
2017
)
2
,
pp. 101-121
Persistent link: https://www.econbiz.de/10011735379
Saved in:
9
Beg your pardon? : the effect of communication costs on audit quality
Deng, Yingwen
;
Xie, Lu
;
Zhang, Min
;
Wu, Yaqian
- In:
Accounting and business research
51
(
2021
)
6/7
,
pp. 824-851
Persistent link: https://www.econbiz.de/10012803987
Saved in:
10
C2C interaction in the online review system : effect of other customers' responses on subsequent review volume
Zhang, Min
;
Wang, Lu
;
Li, Yiwei
;
Wang, G. Alan
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366151
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