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The impact of nurse staffing on turnover and quality : an empirical examination of nursing care within hospital units
Peng, Xiaosong; Ye, Yuan; Ding, Xin; Chandrasekaran, Aravind - In: Journal of operations management 69 (2023) 7, pp. 1124-1152
Persistent link: https://www.econbiz.de/10014434735
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The impact of service design and process management on clinical quality : an exploration of synergetic effects
Ding, Xin - In: Journal of operations management 36 (2015), pp. 103-114
Persistent link: https://www.econbiz.de/10011308412
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Cost-quality tradeoff in nurse staffing : an exploration of USA hospitals facing market competition
Peng, Xiaosong; Ye, Yuan; Fan, Raymond Lei; Ding, Xin; … - In: International journal of operations & production management 42 (2022) 5, pp. 577-602
Persistent link: https://www.econbiz.de/10013173042
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Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen; Hofmeister, Johannes; Chew, Patricia Y. P.; … - In: The service industries journal 43 (2023) 15/16, pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
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Impacts of Hospital Complexity on Experiential Quality : Mitigating Role of Information Technology
Peng, David Xiaosong - 2019
Hospitals today are posed with many requirements arising from government regulations and financial incentives to improve patient experiential quality. An administrative challenge thus results from hospital complexity, which can circumvent efforts to enhance experiential quality. This study...
Persistent link: https://www.econbiz.de/10012889754