The research presented in this study replicates and extends the QSport-10 scale proposed by Rial, Varela, Rial and Real in their 2010 study, by incorporating the Programme dimension into the original measurement of service quality in Physical Activity and Sports Centres (PSCs). The objective of...

Potential influences of market orientation (MARKOR) on small-sized service retailer performance are investigated. Data were obtained through interviews with 153 business owners of SMEs in Maryland, New York, and Pennsylvania. Questions were asked that were meant to measure an organization's...