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~subject:"Service quality"
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Service quality
Consumer behaviour
77
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76
Relationship marketing
47
Beziehungsmarketing
46
Brand management
22
Markenführung
22
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Online-Handel
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Kundenzufriedenheit
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Künstliche Intelligenz
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Marketing
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Emotion
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9
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research-article
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English
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Thaichon, Park
9
Jaiswal, Deepak
6
Kant, Rishi
6
Quach, Sara
6
Jebarajakirthy, Charles
3
Biswas, Abhijeet
2
Mishra, Suyash
2
Radu, Alexandru
2
Surachartkumtonkun, Jiraporn
2
Weaven, Scott
2
Ali, Nurmahmud
1
Bavalur, Amulya Sai
1
Bhardwaj, Seema
1
Chopra, Ritika
1
Hewege, Chandana
1
Kaushal, Vikrant
1
Levin, Elizabeth
1
Lobo, Antonio
1
Nair, Kiran
1
Nair, Meeta
1
Quach, Thu Nguyen
1
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Asia Pacific journal of marketing and logistics
3
Journal of retailing and consumer services
2
Asia Pacific Journal of Marketing and Logistics
1
Australasian marketing journal
1
Global business review
1
International journal of emerging markets
1
International journal of quality and service sciences
1
Journal of strategic marketing
1
Services marketing quarterly
1
The international journal of bank marketing : IJBM
1
The international journal of productivity and performance management
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Vision : the journal of business perspective
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ECONIS (ZBW)
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Other ZBW resources
1
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1
Relationship outcomes following a service failure : the role of agent likability
Radu, Alexandru
;
Quach, Sara
;
Thaichon, Park
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
2
,
pp. 364-379
Persistent link: https://www.econbiz.de/10013553058
Saved in:
2
Unpacking service failures in artificial intelligence : future research directions
Chopra, Ritika
;
Bhardwaj, Seema
;
Thaichon, Park
;
Nair, Kiran
- In:
Asia Pacific journal of marketing and logistics
37
(
2025
)
2
,
pp. 349-364
Persistent link: https://www.econbiz.de/10015211060
Saved in:
3
The role of creativity and project management in enhancing service quality of advertising agencies : a qualitative approach
Levin, Elizabeth
;
Thaichon, Park
;
Quach, Sara
;
Lobo, Antonio
- In:
Australasian marketing journal
26
(
2018
)
1
,
pp. 31-40
Persistent link: https://www.econbiz.de/10011880456
Saved in:
4
Aesthetic labor and visible diversity : the role in retailing service encounters
Quach, Sara
;
Jebarajakirthy, Charles
;
Thaichon, Park
- In:
Journal of retailing and consumer services
38
(
2017
),
pp. 34-43
Persistent link: https://www.econbiz.de/10011743114
Saved in:
5
The effects of service quality on internet service provider customers' behaviour : a mixed methods study
Quach, Sara
;
Jebarajakirthy, Charles
;
Thaichon, Park
- In:
Asia Pacific journal of marketing and logistics
28
(
2016
)
3
,
pp. 435-463
Persistent link: https://www.econbiz.de/10011583360
Saved in:
6
Examining antecedents of reconciliation following service failure and recovery
Radu, Alexandru
;
Surachartkumtonkun, Jiraporn
;
Weaven, Scott
- In:
Journal of strategic marketing
28
(
2020
)
5
,
pp. 417-433
Persistent link: https://www.econbiz.de/10012313910
Saved in:
7
Triadic relationship between customers, service providers and government in a highly regulated industry
Quach, Sara
;
Thaichon, Park
;
Hewege, Chandana
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012269075
Saved in:
8
Managing customer switching behavior in the banking industry
Thaichon, Park
;
Quach, Sara
;
Bavalur, Amulya Sai
;
Nair, …
- In:
Services marketing quarterly
38
(
2017
)
3
,
pp. 142-154
Persistent link: https://www.econbiz.de/10011756714
Saved in:
9
Determinants of university reputation : conceptual model and empirical investigation in an emerging higher education market
Kaushal, Vikrant
;
Jaiswal, Deepak
;
Kant, Rishi
;
Ali, …
- In:
International journal of emerging markets
18
(
2023
)
8
,
pp. 1846-1867
Persistent link: https://www.econbiz.de/10014333940
Saved in:
10
Investigating service innovation, bank reputation and customer trust : evidence from Indian retail banking
Biswas, Abhijeet
;
Jaiswal, Deepak
;
Kant, Rishi
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10012884470
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