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Service quality
Consumer behaviour
41
Konsumentenverhalten
40
Customer satisfaction
18
Dienstleistungsqualität
17
Kundenzufriedenheit
17
Beziehungsmarketing
12
Relationship marketing
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Customer integration
7
Kundenintegration
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service quality
7
South Korea
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Südkorea
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Customer value
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Measurement
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Messung
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Regression analysis
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Altruism
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Altruismus
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Arbeitsverhalten
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Brand image
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Customer service
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Kundenservice
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Kundenwert
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Loyalty program
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Markenimage
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Quality management
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Qualitätsmanagement
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Regressionsanalyse
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SERVQUAL
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Social exclusion
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Theory
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Work behaviour
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Arbeitskräfte
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Arbeitszufriedenheit
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Brand management
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Cultural identity
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Dienstleistungsmarketing
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17
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Yi, Youjae
16
Park, Sang-June
7
Gong, Taeshik
5
Kim, Seo Young
3
Lee, Yeong-Ran
3
Choi, Jin Nam
1
Choi, Sunhwa
1
Park, Jihye
1
Yi, Youjea
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Zhao, Xiaohong
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Total quality management & business excellence
5
The service industries journal
4
Psychology & marketing
3
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of retailing and consumer services
1
Journal of service management
1
Journal of service research : JSR
1
Service business
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ECONIS (ZBW)
17
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1
Assessment of six alternative models of service quality
Park, Sang-June
;
Yi, Youjae
;
Lee, Yeong-Ran
- In:
Total quality management & business excellence
34
(
2023
)
3
,
pp. 364-396
Persistent link: https://www.econbiz.de/10013550177
Saved in:
2
Measuring service quality based on consumers' evaluation of services in competitive markets
Park, Sang-June
;
Yi, Youjae
- In:
Total quality management & business excellence
35
(
2024
)
15/16
,
pp. 1900-1913
Persistent link: https://www.econbiz.de/10015178460
Saved in:
3
A composite measure of performance-expectation and performance-only measures
Park, Sang-June
;
Yi, Youjae
- In:
The service industries journal
37
(
2017
)
15/16
,
pp. 936-947
Persistent link: https://www.econbiz.de/10011847999
Saved in:
4
The linkages between alternative models measuring service quality
Park, Sang-June
;
Yi, Youjae
;
Lee, Yeong-Ran
- In:
Total quality management & business excellence
33
(
2022
)
11
,
pp. 1264-1294
Persistent link: https://www.econbiz.de/10013352668
Saved in:
5
Assessing recommendation on a combination analysis of SERVPERF (or SERVQUAL) and IPA
Park, Sang-June
;
Yi, Youjae
- In:
Total quality management & business excellence
33
(
2022
)
15
,
pp. 1777-1798
Persistent link: https://www.econbiz.de/10013482814
Saved in:
6
Multiplicative versus additive models in measuring service quality
Park, Sang-June
;
Yi, Youjae
;
Lee, Yeong-Ran
- In:
Total quality management & business excellence
34
(
2023
)
15/16
,
pp. 2105-2123
Persistent link: https://www.econbiz.de/10014443893
Saved in:
7
Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik
;
Yi, Youjae
;
Choi, Jin Nam
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
Saved in:
8
The effects of customer justice perception and affect on customer citizenship behavior and customer dysfunctional behavior
Yi, Youjae
;
Gong, Taeshik
- In:
Industrial marketing management : the international …
37
(
2008
)
7
,
pp. 767-783
Persistent link: https://www.econbiz.de/10003781768
Saved in:
9
The electronic service quality model : the moderating effect of customer self-efficacy
Yi, Youjae
;
Gong, Taeshik
- In:
Psychology & marketing
25
(
2008
)
7
,
pp. 587-601
Persistent link: https://www.econbiz.de/10003748328
Saved in:
10
The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries
Gong, Taeshik
;
Yi, Youjae
- In:
Psychology & marketing
35
(
2018
)
6
,
pp. 427-442
Persistent link: https://www.econbiz.de/10011970145
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