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~subject:"Service quality"
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Service quality
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Kandampully, Jay
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International journal of hospitality management
4
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3
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2
Journal of service management
2
The Cornell hospitality quarterly
2
Journal of Service Management
1
Journal of Service Management: Volume 26, Issue 2
1
Journal of business research : JBR
1
Journal of hospitality marketing & management
1
Journal of retailing and consumer services
1
Marketing Intelligence & Planning
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
The Learning Organization
1
The TQM journal : the international review of organizational improvement
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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1
Are consumers more attracted to restaurants featuring humanoid or non-humanoid service robots?
Huang, Huiling
;
Liu, Qing
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014227130
Saved in:
2
Ethnic dining : need to belong, need to be unique, and menu offering
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 1-7
Persistent link: https://www.econbiz.de/10011377600
Saved in:
3
Circular vs. angular servicescape : "shaping" customer response to a fast service encounter pace
Liu, Qing
;
Bogicevic, Vanja
;
Mattila, Anna S.
- In:
Journal of business research : JBR
89
(
2018
),
pp. 47-56
Persistent link: https://www.econbiz.de/10011881579
Saved in:
4
"How may I help you?" : says a robot : examining language styles in the service encounter
Choi, Sungwoo
;
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
82
(
2019
),
pp. 32-38
Persistent link: https://www.econbiz.de/10012121389
Saved in:
5
Ethnic restaurants : bringing uniqueness to the table through handwriting
Chen, Feier
;
Liu, Qing
;
Mattila, Anna S.
- In:
The Cornell hospitality quarterly
63
(
2022
)
4
,
pp. 465-478
Persistent link: https://www.econbiz.de/10013387220
Saved in:
6
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
7
Robotic companionship for solo diners : the role of robotic service type, need to belong and restaurant type
Huang, Jingwen
;
Wong, IpKin Anthony
;
Lian, Qi Lilith
; …
- In:
International journal of contemporary hospitality management
37
(
2025
)
3
,
pp. 890-917
Persistent link: https://www.econbiz.de/10015210285
Saved in:
8
Zone of tolerance for banks : a diagnostic model of service quality
Nadijri, Halil
;
Kandampully, Jay
;
Kashif Hussain
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1547-1564
Persistent link: https://www.econbiz.de/10003928499
Saved in:
9
Legends of service excellence : the habits of seven highly effective hospitality companies
Solnet, David
;
Kandampully, Jay
;
Kralj, Anna
- In:
Journal of hospitality marketing & management
19
(
2010
)
8
,
pp. 889-908
Persistent link: https://www.econbiz.de/10008748425
Saved in:
10
Relationships and impacts of service quality, perceived value, customer satisfaction, and image : an empirical study
Hu, Hsin-hui
;
Kandampully, Jay
;
Juwaheer, Thanika Devi
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 111-125
Persistent link: https://www.econbiz.de/10003849576
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