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Service quality
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Song, Hanqun
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International journal of hospitality management
4
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1
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1
Is there any value in the online reviews of remedial satisfied customers? : an empirical study in the hospitality industry
Bai, Yanzhuang
;
Li, Tingwu
;
Zheng, Chundong
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209529
Saved in:
2
Value co-destruction in tourism and hospitality : a systematic literature review and future research agenda
Sthapit, Erose
;
Garrod, Brian
;
Stone, Matthew J.
; …
- In:
Journal of travel and tourism marketing
40
(
2023
)
5
,
pp. 363-382
Persistent link: https://www.econbiz.de/10014369807
Saved in:
3
Utilitarian vs hedonic roles of service robots and customer stereotypes : a person-environment fit theory perspective
Yang, Huijun
;
Wang, Yao-Chin
;
Song, Hanqun
;
Ma, Emily
- In:
International journal of contemporary hospitality management
36
(
2024
)
9
,
pp. 3211-3231
Persistent link: https://www.econbiz.de/10015137992
Saved in:
4
The indirect effects of coping strategies on the relationship between service failures and negative behavioral intention in the fitness industry : moderated mediation analysis
Song, Hyunseok
;
Jang, Wooyoung
;
Min, Sophia
; …
- In:
Sport, Business and Management : an international …
14
(
2024
)
5/6
,
pp. 581-603
Persistent link: https://www.econbiz.de/10015272485
Saved in:
5
Nostalgic experiences in time-honored restaurants : antecedents and outcomes
Song, Hanqun
;
Xu, Jing Bill
;
Kim, Jong-Hyeong
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013328055
Saved in:
6
Service perceptions and associated consumer behavior of Japanese and non-Japanese marathoners at the Honolulu Marathon
Agrusa, Jerome
;
Maples, Glenn
;
Agrusa, Wendy
;
Tanner, John
- In:
Journal of business and economic perspectives
34
(
2008
)
1
,
pp. 6-13
Persistent link: https://www.econbiz.de/10003869146
Saved in:
7
Monetary or nonmonetary compensation for service failure? : a study of customer preferences under various loci of causality
Fu, Hui
;
Wu, Chenguang
;
Huang, Songshan
;
Song, Haiyan
; …
- In:
International journal of hospitality management
46
(
2015
),
pp. 55-64
Persistent link: https://www.econbiz.de/10011301998
Saved in:
8
Theatrical performance in the tourism industry : an importance-satisfaction analysis
Song, Hanqun
- In:
Journal of vacation marketing : an international journal
22
(
2016
)
2
,
pp. 129-141
Persistent link: https://www.econbiz.de/10011581866
Saved in:
9
Why can package tours hurt tourists? : evidence from China’s tourism demand in Hong Kong
Chen, Yong
;
Schuckert, Markus
;
Song, Haiyan
;
Chon, Kaye
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
4
,
pp. 427-439
Persistent link: https://www.econbiz.de/10011458620
Saved in:
10
The influence of customer-to-customer interactions on elderly consumers’ satisfaction and social well-being
Altinay, Levent
;
Song, Haiyan
;
Madanoglu, Melih
;
Wang, …
- In:
International journal of hospitality management
78
(
2019
),
pp. 223-233
Persistent link: https://www.econbiz.de/10012012749
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