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Service quality
Consumer behaviour
48
Konsumentenverhalten
47
Beziehungsmarketing
30
Relationship marketing
30
Dienstleistungsqualität
29
Dienstleistung
26
Dienstleistungssektor
24
Service industry
24
Services
24
Services marketing
23
Customer satisfaction
21
Kundenzufriedenheit
21
Social marketing
18
Dienstleistungsmarketing
16
Emotion
13
Health care
13
Social Marketing
13
Customer integration
12
Gesundheitsversorgung
12
Kundenintegration
12
Value creation
12
Betriebliche Wertschöpfung
11
Well-being
11
Gesundheitswesen
10
Health care system
10
Nachhaltige Entwicklung
10
Service management
10
Sustainable development
10
Dienstleistungsmanagement
9
Australia
8
Australien
8
Customer experience
8
Beschwerdemanagement
7
Complaint management
7
Marketing
7
Service ecosystems
7
Service-dominant logic
7
Welt
7
World
7
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Undetermined
18
Free
2
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Article
29
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Article in journal
27
Aufsatz in Zeitschrift
27
Aufsatz im Buch
1
Book section
1
Language
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English
29
Author
All
Russell-Bennett, Rebekah
15
Fisk, Raymond P.
8
Gallan, Andrew S.
6
Beirão, Gabriela
2
Bitner, Mary Jo
2
Brown, Stephen Walter
2
Danaher, Tracey S.
2
Harris, Lloyd C.
2
Härtel, Charmine E. J.
2
Kabadayi, Sertan
2
Luca, Nadina
2
McColl-Kennedy, Janet R.
2
Patrício, Lia
2
Previte, Josephine
2
Rosenbaum, Mark
2
Tombs, Alastair
2
Ali, Faizan
1
Alkire, Linda
1
Barakshina, Tatiana
1
Bateson, John E. G.
1
Becker, Marc
1
Berry, Leonard L.
1
Boenigk, Silke
1
Bougoure, Ursula Sigrid
1
Bowen, David E.
1
Chase, Richard B.
1
Chen, Tom
1
Cheung, Lilliemay
1
Contreras-Ramírez, Germán
1
Corus, Canan
1
DeWitt, Tom
1
Dodds, Sarah
1
Dorsch, Michael J.
1
Drennan, Judy
1
Edvardsson, Bo
1
Fazal-e-Hasan, Syed Muhammad
1
Figueiredo, Bernardo
1
Finsterwalder, Jörg
1
Glavas, Charmaine
1
Gnusowski, Marek
1
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Journal of business research : JBR
6
Journal of service management
5
The service industries journal
4
The journal of services marketing
3
Health marketing quarterly
2
Australasian marketing journal
1
Functionality, intentionality and morality
1
Handbook of service experience
1
Journal of marketing management : MM
1
Journal of public policy & marketing
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
Journal of service theory and practice
1
Journal of the Academy of Marketing Science
1
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ECONIS (ZBW)
29
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1
Do we think and feel alike? : field evidence on developing a shared reality when dealing with service robots
Steins, Mark
;
Becker, Marc
;
Odekerken-Schröder, Gaby
; …
- In:
Journal of business research : JBR
180
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014556472
Saved in:
2
Developing a multidimensional scale of customer-oriented deviance (COD)
Leo, Cheryl
;
Russell-Bennett, Rebekah
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1218-1225
Persistent link: https://www.econbiz.de/10010365146
Saved in:
3
Service convenience and social servicescape : retail vs hedonic setting
Nguyen, Doan T.
;
DeWitt, Tom
;
Russell-Bennett, Rebekah
- In:
The journal of services marketing
26
(
2012
)
4
,
pp. 265-277
Persistent link: https://www.econbiz.de/10009581935
Saved in:
4
Just what the doctor ordered? : investigating the impact of health service quality on consumer misbehaviour
Greer, Dominique A.
;
Russell-Bennett, Rebekah
;
Tombs, …
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 257-267
Persistent link: https://www.econbiz.de/10010427954
Saved in:
5
The role of affect in consumer evaluation of health care services
Ng, Sandy
;
Russell-Bennett, Rebekah
- In:
Health marketing quarterly
32
(
2015
)
1
,
pp. 31-47
Persistent link: https://www.econbiz.de/10011289343
Saved in:
6
All Anglos are alike? : a study of whinging Poms and bloody-minded Aussies
Harris, Lloyd C.
;
Russell-Bennett, Rebekah
- In:
Journal of marketing management : MM
31
(
2015
)
7/8
,
pp. 827-855
Persistent link: https://www.econbiz.de/10011309050
Saved in:
7
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
8
Designing a medicalized wellness service : balancing hospitality and hospital features
Russell-Bennett, Rebekah
;
Glavas, Charmaine
;
Previte, …
- In:
The service industries journal
37
(
2017
)
9/10
,
pp. 657-680
Persistent link: https://www.econbiz.de/10011718020
Saved in:
9
The role of emotional value for reading and giving eWOM in altruistic services
Previte, Josephine
;
Russell-Bennett, Rebekah
;
Mulcahy, Rory
- In:
Journal of business research : JBR
99
(
2019
),
pp. 157-166
Persistent link: https://www.econbiz.de/10012023590
Saved in:
10
Blended human-technology service realities in healthcare
Dodds, Sarah
;
Russell-Bennett, Rebekah
;
Chen, Tom
; …
- In:
Journal of service theory and practice
32
(
2022
)
1
,
pp. 75-99
Persistent link: https://www.econbiz.de/10012879151
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