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~subject:"Service quality"
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Service quality
Consumer behaviour
106,147
Konsumentenverhalten
103,026
Relationship marketing
31,426
Beziehungsmarketing
30,654
Theorie
15,809
Theory
15,775
Financial services
11,132
Finanzdienstleistung
10,786
Customer satisfaction
9,964
Kundenzufriedenheit
9,691
Brand management
9,646
Markenführung
9,593
Online retailing
9,271
Online-Handel
9,268
Brand image
8,238
Markenimage
8,186
Social Web
8,182
Social web
8,182
Deutschland
8,044
Germany
7,635
Vertrauen
7,606
Confidence
7,391
Dienstleistungsqualität
7,224
Brand
7,087
Markenartikel
7,085
Online-Marketing
6,331
Internet marketing
6,322
Electronic Commerce
6,193
E-commerce
6,010
Experiment
5,890
USA
5,806
Einzelhandel
5,590
Retail trade
5,563
United States
5,504
Marketingmanagement
5,313
Marketing management
5,302
Trust
5,050
Werbewirkung
4,998
Advertising effects
4,974
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1,228
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Han, Heesup
49
Mattila, Anna S.
35
Prentice, Catherine
24
Bruhn, Manfred
22
McColl-Kennedy, Janet R.
20
Usman, Osly
20
Prybutok, Victor R.
17
Wong, IpKin Anthony
17
Law, Rob
16
Sharma, Piyush
16
Jang, Soocheong (Shawn)
15
Patterson, Paul G.
15
Balaji, M. S.
14
Bilgihan, Anil
14
Gong, Taeshik
14
Van Vaerenbergh, Yves
14
Gil Saura, Irene
13
Kim, Woo Gon
13
Sparks, Beverley
13
Söderlund, Magnus
13
Chen, Po-Ju
12
Edvardsson, Bo
12
Grégoire, Yany
12
Gustafsson, Anders
12
Hyun, Sunghyup Sean
12
Qu, Hailin
12
Benkenstein, Martin
11
Gursoy, Dogan
11
Propper, Carol
11
Roy, Sanjit
11
Russell-Bennett, Rebekah
11
Sreejesh, S.
11
Voorhees, Clay M.
11
Weber, Karin
11
Ahn, Jiseon
10
Hammerschmidt, Maik
10
Hanks, Lydia
10
Hsu, Cathy H. C.
10
Klaus, Philipp
10
Line, Nathaniel D.
10
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National Bureau of Economic Research
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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European Health Care Conference <2, 2011, Hamburg>
2
IGI Global
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Christian-Albrechts-Universität zu Kiel
1
Deutschland / Bundeswehr / Universität Hamburg
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Friedrich-Schiller-Universität Jena
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Lunds Universitet / Institutet för Ekonomisk Forskning
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Springer Fachmedien Wiesbaden
1
Svenska Handelshögskolan <Helsinki>
1
Taylor and Francis.
1
The Wharton Financial Institutions Center
1
Universität Osnabrück / Fachgebiet Geographie
1
Verlag Dr. Kovač
1
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International journal of hospitality management
297
Journal of retailing and consumer services
277
The journal of services marketing
186
Journal of business research : JBR
163
International journal of contemporary hospitality management
138
The service industries journal
121
Journal of hospitality marketing & management
118
Services marketing quarterly
89
Journal of travel and tourism marketing
88
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
71
Journal of service research : JSR
70
Service business
69
Tourism management : research, policies, practice
66
Journal of service management
64
Cogent business & management
57
Journal of service research
54
Asia Pacific journal of marketing and logistics
52
Journal of hospitality and tourism insights
45
International journal of services, economics and management
44
The international journal of bank marketing : IJBM
44
International journal of quality and service sciences
43
Managing service quality : MSQ ; an international journal
43
International journal of services and operations management
42
Journal of air transport management
42
The TQM journal : the international review of organizational improvement
39
International journal of quality & reliability management
38
Psychology & marketing
38
Total quality management & business excellence
38
Journal of strategic marketing
36
Journal of the Academy of Marketing Science
35
Journal of Services Marketing
34
Journal of service theory and practice : JSTP
34
European journal of marketing : EJM
32
Journal of service theory and practice
32
Marketing intelligence & planning
32
Journal of Islamic marketing
31
International journal of services and operations management : IJSOM
30
Industrial marketing management : the international journal for industrial and high-tech firms
28
International journal of bank marketing
27
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ECONIS (ZBW)
7,222
Other ZBW resources
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1
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
Saved in:
2
Trust
and commitment as mediators of the relationship between quality advice and customer loyalty
Van Tonder, Estelle
- In:
The journal of applied business research
32
(
2016
)
1
,
pp. 289-302
Persistent link: https://www.econbiz.de/10011436588
Saved in:
3
A Brazilian experience of customer retention and its key drivers in banking service rendering
Milan, Gabriel Sperandio
;
Toni, Deonir de
;
Barcellos, …
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
4
,
pp. 269-286
Persistent link: https://www.econbiz.de/10011412348
Saved in:
4
Talking bodies : an embodied approach to service employees' work
Kuuru, Tiina-Kaisa
;
Närvänen, Elina
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 313-325
Persistent link: https://www.econbiz.de/10013407498
Saved in:
5
A framework for understanding the evolution of relationship quality and the customer relationship development process
Atorough, Peter
;
Salem, Heba
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
4
,
pp. 267-283
Persistent link: https://www.econbiz.de/10011594161
Saved in:
6
Direct and indirect effects of perceived usefulness of loans on clients' intention to recommend financial service providers
Mbawuni, Joseph
;
Nimako, Simon Gyasi
- In:
International journal of financial services management …
8
(
2015/2016
)
4
,
pp. 333-349
Persistent link: https://www.econbiz.de/10011688223
Saved in:
7
Banking goes digital : the main determinants of the clients' satisfaction and
trust
toward fintech-based services
Rhanoui, Salma
- In:
International journal of economics and financial issues …
12
(
2022
)
5
,
pp. 10-20
Persistent link: https://www.econbiz.de/10013433314
Saved in:
8
Role of celebrity credibility on banking service providers
Singh, Ramendra Pratap
- In:
Marketing intelligence & planning
41
(
2023
)
2
,
pp. 214-228
Persistent link: https://www.econbiz.de/10014253351
Saved in:
9
Trust
recovery tactics in financial services : the moderating role of service failure severity
Raza, Ali
;
Tsiotsou, Rodoula
;
Sarfraz, Muhammad
;
Ishaq, …
- In:
International journal of bank marketing
41
(
2023
)
7
,
pp. 1611-1639
Persistent link: https://www.econbiz.de/10014470723
Saved in:
10
Effects of quality and corporate social responsibility on loyalty
Chomvilailuk, Rojanasak
;
Butcher, Ken
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 938-954
Persistent link: https://www.econbiz.de/10010394586
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