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Do employees' feelings really matter in service-quality management?
Slåtten, Terje - In: European business review : EBR ; the official journal … 22 (2010) 3, pp. 318-338
Persistent link: https://www.econbiz.de/10003988624
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Antecedents and effects of employees' feelings of joy on employees' innovative behaviour
Slåtten, Terje - In: International journal of quality and service sciences 3 (2011) 1, pp. 93-109
Persistent link: https://www.econbiz.de/10009012258
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The effect of managerial practice on employee-perceived service quality : the role of emotional satisfaction
Slåtten, Terje - In: Managing service quality : MSQ ; an international journal 19 (2009) 4, pp. 431-455
Persistent link: https://www.econbiz.de/10009525075
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Service quality and turnover intentions as perceived by employees : antecedents and consequences
Slåtten, Terje; Svensson, Göran; Sværi, Sander - In: Personnel review : a professional journal reporting new … 40 (2011) 2, pp. 205-221
Persistent link: https://www.econbiz.de/10008991848
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A SOS construct of negative emotions in customers' service experience (CSE) and service recovery by firms (SRF)
Svari, Sander; Slåtten, Terje; Svensson, Göran; … - In: The journal of services marketing 25 (2011) 5, pp. 323-335
Persistent link: https://www.econbiz.de/10009272255
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A DIP-construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry
Svari, Sander; Svensson, Göran; Slåtten, Terje; … - In: Managing service quality : MSQ ; an international journal 20 (2010) 1, pp. 26-45
Persistent link: https://www.econbiz.de/10003940603
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Frontline nurses' appraisal of organizational attractiveness and the role of management support, interdepartmental collaboration climate and service quality of care
Slåtten, Terje; Lien, Gudbrand - In: International journal of quality and service sciences 14 (2022) 2, pp. 197-216
Persistent link: https://www.econbiz.de/10013330610