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Service quality
Quality management
37
Qualitätsmanagement
30
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Dienstleistungsqualität
9
Performance measurement
9
Performance-Messung
9
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Relationship marketing
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Six sigma
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Unternehmenserfolg
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Dahlgaard, Jens Jörn
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Chen, Chi-Kuang
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Dahlgaard-Park, Su Mi
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Jang, Jiun-Yi
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Kim, Min Gyu
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Lu, Iuan-Yuan
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Negrea, Romeo
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Potra, Sabina Alina
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Potra, Sabine
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Pugna, Adrian
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Reyes, Lidia
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Shin, Wan Seon
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Thawesaengskulthai, Natcha
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Wang, Kuo-Ming
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
International journal of quality and service sciences
1
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ECONIS (ZBW)
9
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1
Special issue: Quality in higher education
Dahlgaard, Jens Jörn
(
contributor
)
-
2014
Persistent link: https://www.econbiz.de/10010234636
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2
Theory of attractive quality and the Kano methodology - the past, the present, and the future
Witell, Lars
;
Löfgren, Martin
;
Dahlgaard, Jens Jörn
- In:
Total quality management & business excellence : an …
24
(
2013
)
11
,
pp. 1241-1252
Persistent link: https://www.econbiz.de/10010207256
Saved in:
3
Special issue: Quality excellence in Taiwan : theories and practices
Dahlgaard, Jens Jörn
(
contributor
)
-
2014
Persistent link: https://www.econbiz.de/10010468829
Saved in:
4
Develoment of quality management in Taiwan the past, present and future
Chen, Chi-Kuang
;
Lu, Iuan-Yuan
;
Wang, Kuo-Ming
;
Jang, …
- In:
Total quality management & business excellence : an …
26
(
2015
)
1
,
pp. 3-13
Persistent link: https://www.econbiz.de/10010477405
Saved in:
5
Hospital service quality measurement models : patients from Asia, Europe, Australia and America
Thawesaengskulthai, Natcha
;
Wongrukmit, Patcharin
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 1029-1041
Persistent link: https://www.econbiz.de/10011440789
Saved in:
6
A Quality Scorecard for the era of Industry 4.0
Shin, Wan Seon
;
Dahlgaard, Jens Jörn
;
Dahlgaard-Park, Su Mi
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 959-976
Persistent link: https://www.econbiz.de/10011918717
Saved in:
7
A greenhouse approach for value cultivation
Dahlgaard, Jens Jörn
;
Pugna, Adrian
;
Potra, Sabine
; …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 836-852
Persistent link: https://www.econbiz.de/10011581108
Saved in:
8
The HWWP, a refined IVA-Kano model for designing new delightful products or services
Potra, Sabina Alina
;
Izvercian, Monica
;
Pugna, Adrian Pavel
- In:
Total quality management & business excellence : an …
28
(
2017
)
1/2
,
pp. 104-117
Persistent link: https://www.econbiz.de/10011730228
Saved in:
9
From quality control to TQM, service quality and service sciences : a 30-year review of TQM literature
Chen, Chi-Kuang
;
Reyes, Lidia
;
Dahlgaard, Jens Jörn
; …
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 217-237
Persistent link: https://www.econbiz.de/10013330611
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