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~subject:"Service quality"
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Turning customer satisfaction...
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Service quality
Customer satisfaction
41
Innovation
39
Consumer behaviour
38
Beziehungsmarketing
37
Relationship marketing
37
Konsumentenverhalten
36
Dienstleistungssektor
31
Service industry
31
Kundenzufriedenheit
30
Dienstleistungsqualität
28
Service innovation
27
Theorie
27
Theory
27
Dienstleistung
26
Services
26
Sweden
22
Dienstleistungsinnovation
21
Conjoint analysis
20
Conjoint-Analyse
20
Customer integration
20
Kundenintegration
19
Schweden
19
Quality management
17
Innovation management
16
Innovationsmanagement
16
Market research
16
Marktforschung
16
Experiment
14
Qualitätsmanagement
13
Value creation
13
Betriebliche Wertschöpfung
12
Dienstleistungsmanagement
11
Service management
11
Bundling strategy
10
Customer experience
10
Customer service
10
Kundenservice
10
Leistungsbündel
10
Manufacturing industries
10
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14
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1
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25
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English
28
Author
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Witell, Lars
19
Gustafsson, Anders
16
McColl-Kennedy, Janet R.
5
Elg, Mattias
4
Kristensson, Per
4
Bolton, Ruth N.
3
Caruelle, Delphine
2
Engström, Jon
2
Lervik-Olsen, Line
2
Poksinska, Bozena
2
Sirianni, Nancy J.
2
Snyder, Hannah
2
Sousa, Rui
2
Tarasi, Crina O.
2
Aksoy, Lerzan
1
Anderson, Laurel
1
Andersson, Pernille K.
1
Bone, Sterling
1
Brady, Michael K.
1
Cronemyr, Peter
1
Dahlgaard, Jens Jörn
1
Dahlgaard-Park, Su Mi
1
Evardsson, Bo
1
Field, Joy M.
1
Fombelle, Paul W.
1
Forkmann, Sebastian
1
Fotheringham, Darima
1
Gebauer, Heiko
1
Gregoire, Yany
1
Gremyr, Ida
1
Helkkula, Anu
1
Hellström, Andreas
1
Henneberg, Stephan
1
Hogan, Suellen J.
1
Huang, Ming-Hui
1
Högström, Claes
1
Johansson, Elisabeth
1
Kindström, Daniel
1
Lemon, Katherine N.
1
Löfgren, Martin
1
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Edward Elgar Publishing
1
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Journal of service management
6
Journal of business research : JBR
5
International journal of quality and service sciences
2
Journal of retailing
2
Journal of retailing and consumer services
2
The TQM journal : the international review of organizational improvement
2
Journal of service research
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
Managing Service Quality
1
Managing service quality an international journal
1
Marketing intelligence & planning
1
The journal of services marketing
1
Total quality management & business excellence
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
28
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1
Turning customer satisfaction measurements into action
Olsen, Line Lervik
;
Witell, Lars
;
Gustafsson, Anders
- In:
Journal of service management
25
(
2014
)
4
,
pp. 556-571
Persistent link: https://www.econbiz.de/10010405193
Saved in:
2
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
3
Competitive advantage through service differentiation by manufacturing companies
Gebauer, Heiko
;
Gustafsson, Anders
;
Witell, Lars
- In:
Journal of business research : JBR
64
(
2011
)
12
,
pp. 1270-1280
Persistent link: https://www.econbiz.de/10009382589
Saved in:
4
Customer co-creation in service innovation : a matter of communication?
Gustafsson, Anders
;
Kristensson, Per
;
Witell, Lars
- In:
Journal of service management
23
(
2012
)
3
,
pp. 311-327
Persistent link: https://www.econbiz.de/10009619172
Saved in:
5
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
6
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
7
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
8
Customer satisfaction with service recovery
Gustafsson, Anders
- In:
Journal of business research : JBR
62
(
2009
)
11
,
pp. 1220-1222
Persistent link: https://www.econbiz.de/10003897473
Saved in:
9
Solicited diaries as a means of involving patients in development of healthcare services
Elg, Mattias
;
Witell, Lars
;
Poksinska, Bozena
; …
- In:
International journal of quality and service sciences
3
(
2011
)
2
,
pp. 128-145
Persistent link: https://www.econbiz.de/10009299639
Saved in:
10
Theory of attractive quality and the Kano methodology - the past, the present, and the future
Witell, Lars
;
Löfgren, Martin
;
Dahlgaard, Jens Jörn
- In:
Total quality management & business excellence : an …
24
(
2013
)
11
,
pp. 1241-1252
Persistent link: https://www.econbiz.de/10010207256
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