Similar Search Results

The influence of internal market orientation on external outcomes : the mediating role of employees’ attitudes

Tortosa Edo, Vicent; Llorens-Monzonís, Jaume; … - In: Journal of service theory and practice : JSTP 25 (2015) 4, pp. 486-523

Persistent link: https://www.econbiz.de/10011400725

Service quality in bank during an economic crisis

Monferrer-Tirado, Diego; Guillén, Marta Estrada; Roig, … - In: The international journal of bank marketing : IJBM 34 (2016) 2, pp. 235-259

Persistent link: https://www.econbiz.de/10011486818

The role of trust in cruise passenger behavioral intentions : The moderating effects of the cruise line brand

Forgas-Coll, Santiago; Palau-Saumell, Ramon; … - In: Management Decision 52 (2014) 8, pp. 1346-1367

Purpose – The purpose of this paper is to develop and test a framework to investigate the relationship between perceived value, satisfaction, trust and behavioral intentions and the moderator effect of the cruise line on cruise passengers’ perceptions. Design/methodology/approach – A...

Persistent link: https://www.econbiz.de/10014936006

Relationship quality in business to business : a cross-cultural perspective from universities

Segarra-Moliner, Jose-Ramon; Moliner-Tena, Miguel-Angel; … - In: Marketing intelligence & planning 31 (2013) 3, pp. 196-215

Persistent link: https://www.econbiz.de/10009760687

Managing dive centres : SCUBA divers' behavioural intentions

Palau i Saumell, Ramon; Foprgas-Coll, Santiago; … - In: European Sport management quarterly : ESMQ 14 (2014) 4, pp. 422-443

Persistent link: https://www.econbiz.de/10010413283

The role of trust in cruise passenger behavioral intentions : the moderating effects of the cruise line brand

Coll, Santiago Forgas; Palau i Saumell, Ramon; … - In: Management decision : MD 52 (2014) 8, pp. 1346-1367

Persistent link: https://www.econbiz.de/10010422413

Shopping motivation in consumer loyalty formation process : the case of Spanish retail

Tena-Monferrer, Sandra; Roig, Juan Carlos Fandos; … - In: International journal of retail and distribution management 50 (2022) 1, pp. 100-116

Persistent link: https://www.econbiz.de/10012798308

Co-creation 5.0 : the frontline employee-robot team and firms' outcomes; the Tin Woodman paradox

Moliner-Tena, Miguel A.; Callarisa-Fiol, Luis J.; … - In: Journal of innovation & knowledge : JIK 9 (2024) 3, pp. 1-12

Co-creation 5.0 is a new era in which frontline employees (FLE) and service robots work as a team. This study examines the consequences of co-creation 5.0 on service outcomes in a real context and analyses the moderating effect of the FLEs and collaborative service robot (CSR) teams. We employed...

Persistent link: https://www.econbiz.de/10015075380

Analyzing the relationship between healthcare quality and patient satisfaction in the case of Spain : some panel data evidence

Ortega Perals, Paula; Cruz Rambaud, Salvador; … - In: Disruptions, Diversity, and Ethics in Marketing : First …, (pp. 39-50). 2025

Persistent link: https://www.econbiz.de/10015117935

Influence of the internet on retailer's perceived quality in the generation of retailer's brand equity

Gallart-Camahort, Valentín; Fiol, Luis Callarisa; … - In: Vision : the journal of business perspective 27 (2023) 1, pp. 33-47

Persistent link: https://www.econbiz.de/10014229698